Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Tue, 28 Mar 2023 13:34:17 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User 
                   Hi,           02:24 PM, 01st Mar      

              
 User 
                   I want to return one item from order 8415639783           02:24 PM, 01st Mar      

              
 User 
                   Seattle wall shelf           02:24 PM, 01st Mar      

              
 User 
                   can you process the return pls           02:25 PM, 01st Mar      

            
 Mais                   Dear customer, Good Afternoon. Thank you for contacting Home Centre. My name is Mais. We would be happy to help you.           02:26 PM, 01st Mar 

            
 Mais                   Please give me a minute to check.           02:26 PM, 01st Mar 

              
 User 
                   Okay           02:28 PM, 01st Mar      

            
 Mais                   Could you please confirm your wish about cancelling the item Seattle Wall Shelf - 80 cm?           02:29 PM, 01st Mar 

              
 User 
                   yes           02:30 PM, 01st Mar      

              
 User 
                   its delivered to me already           02:30 PM, 01st Mar      

              
 User 
                   yesterday           02:30 PM, 01st Mar      

              
 User 
                   But in app its showing order processed           02:31 PM, 01st Mar      

            
 Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             02:31 PM, 01st Mar 

            
 Mais                   We will get in touch with you at the soonest we can           02:31 PM, 01st Mar 

              
 User 
                   Okay, thank you!!           02:32 PM, 01st Mar      

            
 Mais                   Is there anything else I can assist you with?           02:32 PM, 01st Mar 

            
 Mais                  
 It was a pleasure to assist you. Thank you for shopping with Home Centre. 
 Have a nice day! 
          02:34 PM, 01st Mar 

       

 View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5772370