Subject: Ticket Assigned - Conversation with Yasmin
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 28 Mar 2023 10:25:24 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Yasmin Yasmin                    Hello . Order number 9420943654           01:52 PM, 28th Mar                     Yasmin                    I tried to return the item in store now, as the item is damaged and the guy in store saw the damaged item and refused to return because it came in a plain white box and I threw it away. He told me to complain online.           01:54 PM, 28th Mar                     Yasmin                    What should I do with this item now? It is very bad quality and damaged           01:55 PM, 28th Mar                   Mohammad                   Good Afternoon Yasmin, Thank you for contacting Max, This is Khalid, I will be happy to help you.           01:55 PM, 28th Mar                     Yasmin                    Yes hello.           01:56 PM, 28th Mar                   Mohammad                   Thank you for sharing the concern.           02:00 PM, 28th Mar                   Mohammad                   Kindly note that the damaged items cannot be returned at the store.           02:00 PM, 28th Mar                   Mohammad                   We request you to kindly let us know your order id so that we can check and assist you accordingly.           02:00 PM, 28th Mar                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           02:06 PM, 28th Mar                   Mohammad                   Hi Yasmin, I have not received a response from you still, please confirm if we are still connected?           02:09 PM, 28th Mar                     Yasmin                    Yes           02:11 PM, 28th Mar                     Yasmin                    9420943654           02:11 PM, 28th Mar                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:13 PM, 28th Mar                   Mohammad                   Thank you for your patience.           02:15 PM, 28th Mar                   Mohammad                   We request you to kindly share with us the image of the damaged item so that we can check and assist you accordingly.           02:16 PM, 28th Mar                     Yasmin                    OK           02:17 PM, 28th Mar                     Yasmin                             02:19 PM, 28th Mar                   Mohammad                   Thank you for sharing the image.           02:20 PM, 28th Mar                   Mohammad                   We would like to inform you that we have refunded you the amount of AED 22.50 as a goodwill gesture and it may take upto 7-14 days to reflect in you account.           02:22 PM, 28th Mar                   Mohammad                   You can use this amount to shop from any of our brand. We’re here to build the best online shopping experience for you.           02:22 PM, 28th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           02:24 PM, 28th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5938259