Subject: Ticket Assigned - Conversation with Dr.Reham
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 28 Mar 2023 10:12:47 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dr.Reham Dr.Reham                    Hi           01:42 PM, 28th Mar                     Dr.Reham                    I made an order since 2 days           01:42 PM, 28th Mar                     Dr.Reham                    Yesterday I found that 2 pieces from order cancelled           01:43 PM, 28th Mar                     Dr.Reham                    Otherwise it's available in stock           01:43 PM, 28th Mar                     Dr.Reham                    Can I know why???           01:43 PM, 28th Mar                   Mohammad                   Good Afternoon Reham, Thank you for contacting Max, This is Khalid, I will be happy to help you.           01:45 PM, 28th Mar                     Dr.Reham                    OK help me           01:46 PM, 28th Mar                   Mohammad                   Please allow me a moment to check this for you.      
      01:48 PM, 28th Mar                   Mohammad                   Thank you for your patience.           01:49 PM, 28th Mar                   Mohammad                   During quality check we found out that 1 item Pack of 2 - Plain Shorts was not in a good condition to be sold and it was the last of its stock hence we took it out of your order and refunded you for the same.           01:50 PM, 28th Mar                     Dr.Reham                    What do you mean  it's not in a good condition?           01:51 PM, 28th Mar                   Mohammad                   Kindly note that the all the products go for quality check before shipping.           01:52 PM, 28th Mar                   Mohammad                   And that is the reason the items has been cancelled.           01:52 PM, 28th Mar                     Dr.Reham                    It's still on the stock           01:53 PM, 28th Mar                   Mohammad                   It might be come in the stock again.   
         01:53 PM, 28th Mar                   Mohammad                   We advice you please try to place the order again for the same item and if it cancelled again kindly let us know           01:54 PM, 28th Mar                     Dr.Reham                    I told you it's available in stock now I try to purchase it again now and it's available           01:54 PM, 28th Mar                   Mohammad                   Kindly confirm us if it is cancelled again?           01:56 PM, 28th Mar                     Dr.Reham                    It's a joke  I'm free to make order every day It's not accepted from a big store like MAX           01:57 PM, 28th Mar                     Dr.Reham                    Problem not solved for me           01:57 PM, 28th Mar                   Mohammad                   We request you to kindly let us know if you tried to place the order again for the same item and it got cancelled 2nd time so that we will check the issue with the concerned team.     
       01:59 PM, 28th Mar                     Dr.Reham                    Request again Cancelled again Refund again Money back after on week!!!           02:01 PM, 28th Mar                   Mohammad                   We have checked and found that you placed the order with the item Pack of 2 - Plain Shorts one time only under the order id 9422254605.           02:03 PM, 28th Mar                     Dr.Reham                    Yes           02:05 PM, 28th Mar                     Dr.Reham                    I won't request again           02:05 PM, 28th Mar                   Mohammad                   Could you please elaborate more about your concern as we already informed you that if it is showing you in the stock you can place the order again.           02:08 PM, 28th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           02:12 PM, 28th Mar                                          View con
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