Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Tue, 28 Mar 2023 09:28:20 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi! I returned an item yesterday, but didn't receive my payment back yet           01:13 PM, 28th Mar                     User                             01:14 PM, 28th Mar                     User                             01:15 PM, 28th Mar                     User                    Kindly update on the return amount of the above order picked up by your rider yesterday           01:16 PM, 28th Mar                   Mohammad                   Good Afternoon Dear Customer, Thank you for contacting Home Centre. This is Khalid, I will be happy to assist you.           01:18 PM, 28th Mar                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:20 PM, 28th Mar                   Mohammad                   Thank you for your patience.       
     01:23 PM, 28th Mar                   Mohammad                   Please note, as per the return tracking ID : RP0326230014158, we can see that your items has been collected from you on 27/03/23.           01:23 PM, 28th Mar                   Mohammad                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.           01:24 PM, 28th Mar                   Mohammad                   Once the refund of amount KWD 11.5 will be done, it may take upto 7-14 days to reflect in your bank account.           01:24 PM, 28th Mar                   Mohammad                   Is there anything else I can assist you with?           01:25 PM, 28th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Home Centre.  Have a wonderful day.           01:27 PM, 28th 
 Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5937850