Subject: Ticket Assigned - Conversation with Ahmed Shehada
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 28 Mar 2023 09:12:28 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ahmed Shehada Ahmed Shehada                    Good Morning           12:34 PM, 28th Mar                     Ahmed Shehada                    Regarding order 9422546141           12:34 PM, 28th Mar                     Ahmed Shehada                    I got the message that there was a problem with the payment           12:35 PM, 28th Mar                     Ahmed Shehada                    Please go ahead and proceed with cash           12:35 PM, 28th Mar                     Ahmed Shehada                    Can you let me know what the total amount is?           12:36 PM, 28th Mar                   Mohammad                   Good Afternoon Ahmed, Thank you for contacting Babyshop. This is Khalid, I will be happy to assist you.           12:41 PM, 28th Mar                     Ahmed Shehada                    Or you can send me another link for payment onlin
 e           12:42 PM, 28th Mar                     Ahmed Shehada                    I can give it another try           12:42 PM, 28th Mar                     Ahmed Shehada                    Not sure why it didn't work first time           12:42 PM, 28th Mar                     Ahmed Shehada                    Are you still with me?           12:45 PM, 28th Mar                   Mohammad                   We have checked and found you have placed the order with us successfully with the order id 9422546171           12:46 PM, 28th Mar                     Ahmed Shehada                    Oh ok           12:47 PM, 28th Mar                     Ahmed Shehada                    Yes I checked and indeed payment has been made           12:47 PM, 28th Mar                     Ahmed Shehada                    Not sure why I got this message  Sorry, Order 9422546141 was not processed successfully. Please try again or use Cash on Delivery at https://babyshop.app.link/p2vTochBwyb           12:47
  PM, 28th Mar                     Ahmed Shehada                    So all is well and I should expect delivery?           12:48 PM, 28th Mar                   Mohammad                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank           12:53 PM, 28th Mar                   Mohammad                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           12:53 PM, 28th Mar                   Mohammad                   Is there anything else I can assist you with?           12:55 PM, 28th Mar                     Ahmed Shehada                    So how do I know if my order has gone through or not?           12:57 PM, 28th Mar                     Ahmed Shehada                    Based on this message           12:57 PM, 28th Mar                   Mohammad        
            This order is not gone through but the order 9422546171 has been placed successfully.           12:59 PM, 28th Mar                   Mohammad                   This is not placed successfully 9422546141.           12:59 PM, 28th Mar                     Ahmed Shehada                    OK so what was the amount for each order?           01:01 PM, 28th Mar                     Ahmed Shehada                    It looks like 9422546141 is some redun order           01:01 PM, 28th Mar                     Ahmed Shehada                    Or mistake in system           01:02 PM, 28th Mar                     Ahmed Shehada                             01:03 PM, 28th Mar                     Ahmed Shehada                    You see the order is 171           01:03 PM, 28th Mar                   Mohammad                   Kindly confirm us if the amount has been deducted two times or one time only.           01:03 PM, 28th Mar                     Ahmed Shehada                    is the
  correct one           01:04 PM, 28th Mar                     Ahmed Shehada                    The last two SMS should have been 171 not 141           01:04 PM, 28th Mar                     Ahmed Shehada                    One time only           01:05 PM, 28th Mar                   Mohammad                   If the amount is deducted only one time than it is deducted for the successfully placed order.           01:07 PM, 28th Mar                   Mohammad                   Is there anything else I can assist you with?           01:08 PM, 28th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a wonderful day.           01:12 PM, 28th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5937753