Subject: Ticket Assigned - Conversation with Nurul Karim
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 28 Mar 2023 09:11:38 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nurul Karim Nurul Karim                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi nurul karim, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:50 PM, 28th Mar                     Nurul Karim                    ????           12:56 PM, 28th Mar                   Mohammad                   Good Afternoon Nurul, Thank you for contacting Centrepoint. This is Khalid, I will be happy to assist you.           01:00 PM, 28th Mar                     Nurul Karim                    Hey           01:00 PM, 28th Mar                     Nurul Karim                    Where’s my order?           01:01 PM, 28th Mar                     Nurul Karim                    9421353217           01:02 PM, 28th Mar                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:03 PM, 28th Mar                     Nurul Karim                    How long           01:04 PM, 28th Mar                     Nurul Karim                    Takes time           01:04 PM, 28th Mar                     Nurul Karim                    MD are you lost           01:05 PM, 28th Mar                   Mohammad                   Thank you for you patience.           01:06 PM, 28th Mar                     Nurul Karim                    ?????????????           01:06 PM, 28th Mar                   Mohammad                   We have checked and found that your issue has already been escalated to our delivery team.           01:06 PM, 28th Mar                   Mohammad                   Kindly note that our team is working to resolve your issue and will get back to you as soon as possible.           01:06 PM, 28th Mar                   Mohammad                   Is there anything else I can assist you with?           01:08 PM, 28th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           01:11 PM, 28th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5937747