Subject: Ticket Assigned - Conversation with Ma Carolina Caballes
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 28 Mar 2023 08:53:44 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ma Carolina Caballes Ma Carolina Caballes                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi ma carolina caballes, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:28 PM, 28th Mar                     Ma Carolina Caballes                    Hi,           12:28 PM, 28th Mar                     Ma Carolina Caballes                    I already spoke to one of your agents earlier. I had a problem with one of my order           12:29 PM, 28th Mar                     Ma Carolina Caballes                    9422485045           12:29 PM, 28th Mar                     Ma Carolina Caballes                    I ordered a pair of crocs and socks as a gift to someone           12:29 PM, 28th Mar                     Ma Carolina Caballes                    However, for some reason, they canceled the crocs. I wanted to cancel the order altogether as the reason I ordered the socks and paid for the 10aed shipping fee is because of the crocs.           12:30 PM, 28th Mar                   Reena                   Good Afternoon Carolina, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           12:31 PM, 28th Mar                     Ma Carolina Caballes                    The agent told me that he cannot cancel it anymore as the order is already on it’s way. However, he told me to not accept the delivery and inform the courier once they call           12:31 PM, 28th Mar                     Ma Carolina Caballes                    Unfortunately, just now the courier sent me a msg in whatsapp that it’s already delivered. I told him to take it back as I didn’t want to receive it. He said that he cannot as the item is already marked as delivered. He told me to just request for a return.           12:33 PM, 28th Mar                     Ma Carolina Caballes                    I don’t want to raise a return request, I want my 10 aed shipping fee back and the amount of the socks           12:33 PM, 28th Mar                     Ma Carolina Caballes                    This is a very bad experience           12:33 PM, 28th Mar                     Ma Carolina Caballes                    It’s my first time to order from this app, and all it gave me is headache.           12:34 PM, 28th Mar                     Ma Carolina Caballes                    Now, what should I do?           12:35 PM, 28th Mar                   Mohammad                   Kindly accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have.           12:36 PM, 28th Mar                   Mohammad                   Please allow me a moment to check this for you.           12:36 PM, 28th Mar                     Ma Carolina Caballes                    Ok           12:36 PM, 28th Mar                   Mohammad                   I am still checking the details.           12:39 PM, 28th Mar                   Mohammad                   Thank you for your patience.           12:42 PM, 28th Mar                   Mohammad                   Kindly note that we have refunded you the amount of AED14.45 of socks as good will gesture and you do not need to return the items.           12:43 PM, 28th Mar                   Mohammad                   Regarding the shipping charges we are offering you the voucher of AED 10 as compensation.           12:43 PM, 28th Mar                   Mohammad                   And it will take us 24-48 hours to get it created for you.           12:44 PM, 28th Mar                   Mohammad                   Once it will be created we will inform you via the email.           12:44 PM, 28th Mar                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           12:48 PM, 28th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           12:53 PM, 28th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5937635