Subject: Ticket Assigned - Conversation with Safia Elmahdy
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 27 Mar 2023 16:04:41 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Safia Elmahdy Safia Elmahdy                    Hi           07:36 PM, 27th Mar                     Safia Elmahdy                    I received my order todya           07:36 PM, 27th Mar                     Safia Elmahdy                    For this invoice number           07:37 PM, 27th Mar                     Safia Elmahdy                             07:37 PM, 27th Mar                     Safia Elmahdy                    Missing cover           07:37 PM, 27th Mar                   Mohammad                   Good Evening Safia, Thank you for contacting Babyshop, This is Khalid, I will be happy to help you.           07:40 PM, 27th Mar                     Safia Elmahdy                    I receive the order but 1 cover is missing           07:42 PM, 27th Mar                   Mohammad                   Could you please confirm us the order id 9422181106?           07:44 PM, 27th Mar                     Safia Elmahdy                    Yes           07:47 PM, 27th Mar                     Safia Elmahdy                    Confirm           07:47 PM, 27th Mar                   Mohammad                   Thank you for the confirmation.           07:50 PM, 27th Mar                   Mohammad                   Please allow me a moment to check this for you.           07:50 PM, 27th Mar                     Safia Elmahdy                    Ok           07:50 PM, 27th Mar                     Safia Elmahdy                             07:51 PM, 27th Mar                     Safia Elmahdy                             07:51 PM, 27th Mar                   Mohammad                   Kindly confirm us the item name which is missing Juniors Patch Detail Bottle Cover?           07:52 PM, 27th Mar                     Safia Elmahdy                    Junior Mill Powder Container cover Blue           07:52 PM, 27th Mar                     Safia Elmahdy                    Milk*           07:53 PM, 27th Mar                     Safia Elmahdy                    Junior Milk Powder Container Cover - Blue           07:53 PM, 27th Mar                   Mohammad                   Thank you for the confirmation.           07:56 PM, 27th Mar                   Mohammad                   We are checking the details for you.           07:59 PM, 27th Mar                   Mohammad                   Thank you for you patiencel           08:01 PM, 27th Mar                   Mohammad                   *patience.           08:01 PM, 27th Mar                     Safia Elmahdy                    Ok           08:02 PM, 27th Mar                   Mohammad                   We would like to inform you that we have refunded you the amount of AED23 against the same item as goodwill gesture.           08:02 PM, 27th Mar                   Mohammad                   And you do not need to return the item you can keep it with you.           08:02 PM, 27th Mar                     Safia Elmahdy                    Thanks.           08:02 PM, 27th Mar                   Mohammad                   You can use this amount to shop from any of our brand. We’re here to build the best online shopping experience for you.           08:03 PM, 27th Mar                   Mohammad                   Is there anything else I can assist you with?           08:03 PM, 27th Mar                     Safia Elmahdy                    Thats all thank you for your immediate action           08:03 PM, 27th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a wonderful day.           08:04 PM, 27th Mar                     Safia Elmahdy                    Thank you           08:04 PM, 27th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5934170