Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 27 Mar 2023 15:21:59 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Wrong product delivered           07:01 PM, 27th Mar                   Mohammad                   Dear Customer, Good Evening, Thank you for contacting Max. My name is Khalid, I will be happy to help you!           07:03 PM, 27th Mar                   Mohammad                   Could you please share with us your order id so that we can check and assist you accordingly?           07:03 PM, 27th Mar                     User                    Hi           07:05 PM, 27th Mar                     User                    i ordered a tshirt with sunflower ppattern           07:05 PM, 27th Mar                   Mohammad                   Could you please share with us your order id so that we can check and assist you accordingly?           07:06 PM, 27th Mar                     User                    Sure           07:06 PM, 27th Mar                     User                    2110277762           07:07 PM, 27th Mar                     User                    the tshirt           07:07 PM, 27th Mar                     User                    I recived this instead           07:07 PM, 27th Mar                     User                    i ordered a tshirt with a certain pattern and this is not it           07:07 PM, 27th Mar                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:07 PM, 27th Mar                   Mohammad                   We request you to kindly provide us the snapshot of the item you received wrong along with the name of the item.           07:08 PM, 27th Mar                   Mohammad                   Thank you for sharing the details.           07:12 PM, 27th Mar                   Mohammad                   We would like to inform you that we will create the return request for this item.           07:13 PM, 27th Mar                   Mohammad                   But note that you will only get the refund not the replacement.           07:13 PM, 27th Mar                     User                    I also received the bras I ordered in the wrong color           07:13 PM, 27th Mar                     User                    Okay so I can’t get the tshirt I ordered?           07:14 PM, 27th Mar                   Mohammad                   As we already informed you that we will not be able to provide you the replacement for the wrong item.           07:16 PM, 27th Mar                   Mohammad                   After the refund you can reorder the item again.           07:16 PM, 27th Mar                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           07:18 PM, 27th Mar                     User                    Yes           07:21 PM, 27th Mar                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with Max in case of any unanswered query.           07:21 PM, 27th Mar                     User                    I am here           07:21 PM, 27th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5934071