Subject: [JIRA] (REL-169726) refund issue // 6812119948
From: "Bibekananda Nayak (Jira)" <[email-masked]>
To: [email-masked]
Date: Mon, 27 Mar 2023 13:02:16 +0000

Bibekananda Nayak *made 3 updates* and *added 1 new comment*. REL-System Reliability Engineering - Landmark/REL-169726 refund issue // 6812119948 

Bibekananda Nayak *made 3 updates* and *added 1 new comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiNTIzYzEzOTZiNDA5NDRhZWFhOTNiMTEzOGMxY2NlNDIiLCJwIjoiaiJ9 )

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REL-169726 ( https://landmark.atlassian.net/browse/REL-169726?atlOrigin=eyJpIjoiNTIzYzEzOTZiNDA5NDRhZWFhOTNiMTEzOGMxY2NlNDIiLCJwIjoiaiJ9 )

refund issue // 6812119948 ( https://landmark.atlassian.net/browse/REL-169726?atlOrigin=eyJpIjoiNTIzYzEzOTZiNDA5NDRhZWFhOTNiMTEzOGMxY2NlNDIiLCJwIjoiaiJ9 )
Updates
Bibekananda Nayak 4:59 PM GST Resolution: Done Status: Work In Progress Completed Assignee: Bibekananda Nayak Aseel Qiad
Comments
Bibekananda Nayak 4:59 PM GST

Hi @Aseel Qiad ,

Mentioned Order was placed using the MADA card and Payfort is having issues with refund the amount in MADA card and they are working to fix the issue. Meanwhile, we will share the failed transactions to them and they will process the refund manually through the bank. It will take 2-3 weeks for the refund to reflect in the customer’s account.Please keep the customer posted about this issue

View issue ( https://landmark.atlassian.net/browse/REL-169726?atlOrigin=eyJpIjoiNTIzYzEzOTZiNDA5NDRhZWFhOTNiMTEzOGMxY2NlNDIiLCJwIjoiaiJ9 )

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