Subject: Note Added - [#5690370] store issue
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 27 Mar 2023 12:58:15 +0000 (UTC)

Hi ,    Mahmoud Ahmed Basyouni Elnehrawi added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5690370    Subject:  store issue   Requester: Vassilena Tenekedjieva    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi Faraz, </div>
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<div class="MsoNormal">The customer already came on next day - 10 Feb 2023- and Brand in charge refund the items and corrected the price to 9 Dhs and apologized to the customer for the inconvenience caused .
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<div class="MsoNormal">Regards </div>
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<div>From: Faraz Lohani &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, March 21, 2023 2:02 PM<br>
<b>To:</b> Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;; support cen &lt;[email-masked]&gt;; Pearl Rodrigues &lt;[email-masked]&gt;; Mahmoud Ahmed Basyouni Elnehrawi &lt;[email-masked]&gt;; Ops Cprak1bindahercentre
 &lt;[email-masked]&gt;; Centrepoint Ras Al Khaimah 1 &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5690370] - store issue</div>
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<div class="MsoNormal">Hi <a id="OWAAM60EE58C06F7A4069B62058CD7681909D" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint Ras Al Khaimah 1</span></a>,</div>
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<div class="MsoNormal">What is the update?</div>
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<b>From:</b> Jainul Ameer Mohammed Hussain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, March 4, 2023 5:37 PM<br>
<b>To:</b> support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Pearl Rodrigues &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mahmoud Ahmed Basyouni Elnehrawi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ops Cprak1bindahercentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint Ras Al Khaimah 1 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#5690370] - store issue</div>
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<div class="MsoNormal">Hi <a id="OWAAM266331" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint Ras Al Khaimah 1</span></a>
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<div class="MsoNormal">Please check and do the needful…</div>
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<div class="MsoNormal">Best Regards!</div>
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<div class="MsoNormal">Jainul Hussain</div>
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<b><span style="color:black">From:</span></b><span style="color:black"> Centrepoint &lt;</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black">&gt;<br>
<b>Sent:</b> Saturday, March 4, 2023 4:42:02 PM<br>
<b>To:</b> Pearl Rodrigues &lt;</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black">&gt;; Mahmoud Ahmed Basyouni Elnehrawi &lt;</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black">&gt;;
 Ops Cprak1bindahercentre &lt;</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black">&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black">&gt;; Jainul Ameer Mohammed Hussain &lt;</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black">&gt;<br>
<b>Subject:</b> Fwd: [#5690370] - store issue</span> </div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Hi Team,<br>
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Kindly update us on the following concern.<br>
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With reference to the following,<br>
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Problem Statement : Cx charged wrong price<br>
Customer Name: Vassilena<br>
Cx Contact Number: 0561050825<br>
Item name : TRUYU Nail Shapers<br>
Item Price : AED 9 but charged AED 13<br>
Purchase Store Name: Centrepoint Al Bin Daher Centre<br>
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Issue Description : Cx is reporting that she visited the Centrepoint Al Bin Daher Centre and purchase some items and she was in hurry to notice the wrong price. Cx is telling that there are labels with discounted price on the products but the cashiers are charging
 the full price. Nobody compares to make sure the price is correctly billed.<br>
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Cx is asking for the compensation.<br>
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PFA and kindly call the cx and resolve on priority.<br>
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Regards,<br>
Mohammad Khalid</span></div>
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<span style="font-size:10.5pt">On Tue, 28 Feb at 1:50 PM <span class="xseparator">
, Centrepoint &lt;</span></span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.5pt">[email-masked]</span></a><span class="xseparator"><span style="font-size:10.5pt">&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt">Is there any further update on the following concern?<br>
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With reference to the following,<br>
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Problem Statement : Cx charged wrong price<br>
Customer Name: Vassilena<br>
Cx Contact Number: 0561050825<br>
Item name : TRUYU Nail Shapers<br>
Item Price : AED 9 but charged AED 13<br>
Purchase Store Name: Centrepoint Al Bin Daher Centre<br>
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Issue Description : Cx is reporting that she visited the Centrepoint Al Bin Daher Centre and purchase some items and she was in hurry to notice the wrong price. Cx is telling that there are labels with discounted price on the products but the cashiers are charging
 the full price. Nobody compares to make sure the price is correctly billed.<br>
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Cx is asking for the compensation.<br>
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PFA and kindly call the cx and resolve on priority.<br>
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Regards,<br>
Mohammad Khalid</span></div>
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<span style="font-size:10.5pt">On Thu, 23 Feb at 4:17 PM <span class="xseparator">
, Pearl Rodrigues &lt;</span></span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.5pt">[email-masked]</span></a><span class="xseparator"><span style="font-size:10.5pt">&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt">Hi Mahmoud,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Please look into the below matter and confirm once resolved.</span></div>
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<span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#4F4F4F;border:none windowtext 1.0pt;padding:0in'>Regards,</span><span style="font-size:10.5pt"></span>
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<b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#4F4F4F;border:none windowtext 1.0pt;padding:0in'> </span></b><b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#4F4F4F;border:none windowtext 1.0pt;padding:0in'>Pearl
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<span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#4F4F4F;border:none windowtext 1.0pt;padding:0in'>Retail Operations Coordinator</span><span style="font-size:10.5pt;color:black">
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<span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#4F4F4F;border:none windowtext 1.0pt;padding:0in'>Mobile: +971 50 10 45347</span><span style="font-size:10.5pt;color:black">
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<span style="font-size:10.5pt">From: Centrepoint &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.5pt">[email-masked]</span></a><span style="font-size:10.5pt">&gt;
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<b>Sent:</b> Thursday, February 23, 2023 1:27 PM<br>
<b>To:</b> Pearl Rodrigues &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.5pt">[email-masked]</span></a><span style="font-size:10.5pt">&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.5pt">[email-masked]</span></a><span style="font-size:10.5pt">&gt;; Jainul Ameer Mohammed Hussain &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.5pt">[email-masked]</span></a><span style="font-size:10.5pt">&gt;<br>
<b>Subject:</b> Fwd: [#5690370] - store issue</span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team,</span><span style="font-size:10.5pt"></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>With reference to the following,</span><span style="font-size:10.5pt"></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>Problem Statement : Cx charged wrong price</span><span style="font-size:10.5pt"></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>Customer Name: Vassilena<br>
Cx Contact Number: 0561050825</span><span style="font-size:10.5pt"></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>Item name : TRUYU Nail Shapers</span><span style="font-size:10.5pt"></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>Item Price : AED 9 but charged AED 13<br>
Purchase Store Name: Centrepoint Al Bin Daher Centre</span><span style="font-size:10.5pt"></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>Issue Description : Cx is reporting that she visited the Centrepoint Al Bin Daher Centre and purchase some items and she was in hurry to notice the wrong price. Cx is telling
 that there are labels with discounted price on the products but the cashiers are charging the full price. Nobody compares to make sure the price is correctly billed.</span><span style="font-size:10.5pt"></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>​Cx is asking for the compensation.</span><span style="font-size:10.5pt"></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>PFA and kindly call the cx and resolve on priority.</span><span style="font-size:10.5pt"></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>Regards,</span><span style="font-size:10.5pt"></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>Mohammad Khalid</span><span style="font-size:10.5pt"></span>
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