Subject: Note Added - [#5852250] Product damage enquiry
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 27 Mar 2023 11:42:12 +0000 (UTC)

Hi ,    Shubham Chintalwar added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5852250    Subject:  Product damage enquiry   Requester: Robincmathew9    Note Content:   <div style="" dir="auto">Dear S<span>ooraj,</span>
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<div style="" dir="auto"><span>Kindly call customer and ask for the preference.</span></div>
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<div style="" dir="auto"><span>If replacement is required then raise JIRA to remove MC if credited or disable the voucher.</span></div>
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<div style="" dir="auto"><span>Regards</span></div>
<div style="" dir="auto"><span>Shubham </span></div>
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<div>From: Prashob Paul &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, March 27, 2023 10:01:34 AM<br>
<b>To:</b> Sooraj Sudevan &lt;[email-masked]&gt;; Shubham Chintalwar &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Reshma Kowser &lt;[email-masked]&gt;; support cen &lt;[email-masked]&gt;; Rajat Gupta &lt;[email-masked]&gt;; Raju Nair &lt;[email-masked]&gt;; Shubham
 Chintalwar &lt;[email-masked]&gt;; BSCOD Qatar &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5852250] - Product damage enquiry
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<div class="x_MsoNormal"><span style='font-family:"Century Gothic",sans-serif'>Dear Shubham,</span></div>
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<div class="x_MsoNormal"><span style='font-family:"Century Gothic",sans-serif'>Do we need to replace or Refund. Sooraj is saying some refund processed against the Order number. Please confirm</span></div>
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<div class="x_MsoNormal"><span style='font-family:"Century Gothic",sans-serif'>Thanks and Regards</span></div>
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<div class="x_MsoNormal"><span style='font-family:"Century Gothic",sans-serif'>Prashob Paul</span></div>
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<b>From:</b> Shubham Chintalwar &lt;[email-masked]&gt;
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<b>Sent:</b> Sunday, March 26, 2023 9:03 AM<br>
<b>To:</b> Raju Nair &lt;[email-masked]&gt;; Prashob Paul &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Reshma Kowser &lt;[email-masked]&gt;; support cen &lt;[email-masked]&gt;; Rajat Gupta &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5852250] - Product damage enquiry</div>
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<div class="x_MsoNormal">++ <a id="OWAAM71FDB05169614F118A135264D1E91A2F" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Prashob Paul</span></a> – Kindly do the needful as Approved by Ankur.</div>
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<div class="x_MsoNormal">Regards,</div>
<div class="x_MsoNormal">Shubham Chintalwar</div>
<div class="x_MsoNormal">+974 77963576</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, March 25, 2023 2:38 PM<br>
<b>To:</b> Rajat Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Raju Nair &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shubham Chintalwar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Reshma Kowser &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5852250] - Product damage enquiry</div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Hi team,<br>
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Any further update on the following issue?<br>
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Problem Statement:  BABYSHOP TEAM<br>
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Order Date : Mar 13, 2023<br>
Order ID: 4719311613 <br>
Tracking ID: FP0313230013273<br>
Item ID: 163607454, Giggles Tulip Navy Convertible Stroller Cum Bassinet with 3 Position Reclining Seat (Upto 3 years) <br>
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Assistance Required: Damaged Item Recieved<br>
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Issue Description:  Cx received the damged item kindly arrrange the return and replacement on priority as it is approved by Ankkur gupta. </span></div>
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Please find the attached approval confirmation.<br>
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Thanks,<br>
Mohammad Khalid</span></div>
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<span style="font-size:10.5pt; font-family:-apple-system">On Fri, 24 Mar at 12:59 PM
<span class="x_separator">, Rajat Gupta &lt;</span></span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.5pt; font-family:-apple-system">[email-masked]</span></a><span class="x_separator"><span style="font-size:10.5pt; font-family:-apple-system">&gt;
 wrote: </span></span>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Hi,</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Please confirm on this pending complaint.</span></div>
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<span style="font-size:10.5pt; font-family:-apple-system"><img width="624" height="195" id="x__x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTYzNTIzNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.hm9ky-81J2VJYHgdze5atHbrx-6sOmsH8HmOOUYysd8" style="width:6.5in; height:2.0333in"></span><span style="font-size:10.5pt; font-family:-apple-system"></span>
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<span style="font-size:10.5pt; font-family:-apple-system">From: Centrepoint &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.5pt; font-family:-apple-system">[email-masked]</span></a><span style="font-size:10.5pt; font-family:-apple-system">&gt;
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<b>Sent:</b> Friday, March 24, 2023 7:44 AM<br>
<b>To:</b> Rajat Gupta &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.5pt; font-family:-apple-system">[email-masked]</span></a><span style="font-size:10.5pt; font-family:-apple-system">&gt;; Raju Nair &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.5pt; font-family:-apple-system">[email-masked]</span></a><span style="font-size:10.5pt; font-family:-apple-system">&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.5pt; font-family:-apple-system">[email-masked]</span></a><span style="font-size:10.5pt; font-family:-apple-system">&gt;<br>
<b>Subject:</b> Fwd: [#5852250] - Product damage enquiry</span>
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<span style="font-size:10.5pt; color:#183247">Hi team,</span><span style="font-size:10.5pt; font-family:-apple-system"></span>
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<span style="font-size:10.5pt; color:#183247">Kindly update us on the following issue.<br>
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Problem Statement:  BABYSHOP TEAM<br>
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Order Date : Mar 13, 2023<br>
Order ID: 4719311613 <br>
Tracking ID: FP0313230013273 </span><span style="font-size:10.5pt; font-family:-apple-system"></span>
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<span style="font-size:10.5pt; color:#183247">Item ID: 163607454, Giggles Tulip Navy Convertible Stroller Cum Bassinet with 3 Position Reclining Seat (Upto 3 years) <br>
<br>
Assistance Required: Damaged Item Recieved<br>
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Issue Description:  Cx received the damged item kindly arrrange the return and replacement on priority as it is approved by Ankkur gupta. </span><span style="font-size:10.5pt; font-family:-apple-system"></span>
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<span style="font-size:10.5pt; color:#183247">Please find the attached approval confirmation.</span><span style="font-size:10.5pt; font-family:-apple-system"></span>
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<span style="font-size:10.5pt; color:#183247">Thanks,</span><span style="font-size:10.5pt; font-family:-apple-system"></span>
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<span style="font-size:10.5pt; color:#183247">Reena</span><span style="font-size:10.5pt; font-family:-apple-system"></span>
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<span style="font-size:10.5pt; font-family:-apple-system">On Wed, 22 Mar at 8:55 AM
<span class="x_separator">, Centrepoint &lt;</span></span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.5pt; font-family:-apple-system">[email-masked]</span></a><span class="x_separator"><span style="font-size:10.5pt; font-family:-apple-system">&gt;
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<span style="font-size:10.5pt; color:#183247">Hi team,<br>
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Problem Statement:  BABYSHOP TEAM<br>
<br>
Order Date : Mar 13, 2023<br>
Order ID: 4719311613 <br>
Tracking ID: FP0313230013273</span><span style="font-size:10.5pt; font-family:-apple-system">
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<span style="font-size:10.5pt; color:#183247">Item ID: 163607454, Giggles Tulip Navy Convertible Stroller Cum Bassinet with 3 Position Reclining Seat (Upto 3 years) <br>
<br>
Assistance Required: Damaged Item Recieved<br>
<br>
Issue Description: </span><span style="font-size:10.5pt; font-family:-apple-system"> Cx received the damged item kindly arrrange the return and replacement on priority as it is approved by Ankkur gupta. 
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Please find the attached approval confirmation.</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Thanks,</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Reena</span></div>
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