Subject: Ticket Assigned - Conversation with Noor Niyas
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 27 Mar 2023 11:21:16 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Noor Niyas Noor Niyas                    Hi           02:55 PM, 27th Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:55 PM, 27th Mar                   Centrepoint UAE whatsapp bot                    Hello Noor Niyas , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:55 PM, 27th Mar                     Noor Niyas                    2           02:55 PM, 27th Mar                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            02:55 PM, 27th Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:55 PM, 27th Mar                     Noor Niyas                    2           02:55 PM, 27th Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:55 PM, 27th Mar                     Noor Niyas                    1           02:55 PM, 27th Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           02:55 PM, 27th Mar                     Noor Niyas                    [email-masked]           02:55 PM, 27th Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:55 PM, 27th Mar                     Noor Niyas                    As we can  see that your issue has been escalated under the complaint ID 5855537           02:56 PM, 27th Mar                     Noor Niyas                    Its been 14 days i am folllowing up on this complaint id           02:56 PM, 27th Mar                     Noor Niyas                    We really appreciate your patience please note I now have escalated the case to the higher authority to follow up with the concerned team directly allow us some time please to resolve the case.           02:56 PM, 27th Mar                     Noor Niyas                    Kindly note that we are asking for compensation against the wrong delivery and rest assured that you will be using the item           02:56 PM, 27th Mar                     Noor Niyas                    Such a poor escalation team           02:56 PM, 27th Mar                     Noor Niyas                    As we can  see that your issue has been escalated under the complaint ID 5855537           02:56 PM, 27th Mar                     Noor Niyas                    Its been 15 days i am folllowing up on this complaint id           02:56 PM, 27th Mar                     Noor Niyas                    We really appreciate your patience please note I now have escalated the case to the higher authority to follow up with the concerned team directly allow us some time please to resolve the case.           02:56 PM, 27th Mar                     Noor Niyas                    This is what i am hearing since 15 days           02:56 PM, 27th Mar                     Noor Niyas                    Such a terrible response altogether           02:57 PM, 27th Mar                     Noor Niyas                    Need an answer pls on thi           02:57 PM, 27th Mar                     Noor Niyas                    Hi           02:59 PM, 27th Mar                   Mohammad                   Good Afternoon Noor, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           03:02 PM, 27th Mar                     Noor Niyas                    Pls help me with the above query           03:02 PM, 27th Mar                     Noor Niyas                    Kindly note that we have forwarded your voucher compensation to the voucher team and we will get back to you as soon as possible           03:03 PM, 27th Mar                     Noor Niyas                    This is the response i got           03:03 PM, 27th Mar                   Mohammad                   Thank you for sharing the details. Please allow me a moment to check this for you.           03:03 PM, 27th Mar                     Noor Niyas                    Pls           03:03 PM, 27th Mar                   Mohammad                   Thank you for your patience.           03:08 PM, 27th Mar                     Noor Niyas                    Okay           03:08 PM, 27th Mar                   Mohammad                   We have checked and found your issue has been escalated to our concerned team.           03:08 PM, 27th Mar                   Mohammad                   We request you to kindly confirm us if you have used the item which you received as wrong.           03:09 PM, 27th Mar                     Noor Niyas                    This is happened since 15 days and nobody is bothered to call           03:09 PM, 27th Mar                     Noor Niyas                    Yes i started using bcoz ur customer service person told me to use           03:09 PM, 27th Mar                     Noor Niyas                    Kindly note that we are asking for compensation against the wrong delivery and rest assured that you will be using the item           03:11 PM, 27th Mar                     Noor Niyas                    This was the response           03:11 PM, 27th Mar                   Mohammad                   We are sorry to hear that your issue is not resolved till date.           03:13 PM, 27th Mar                     Noor Niyas                    Yes           03:13 PM, 27th Mar                     Noor Niyas                    It is not           03:13 PM, 27th Mar                   Mohammad                   Kindly note that we will again follow up with our team and ask them to resolve the issue on priority.           03:13 PM, 27th Mar                     Noor Niyas                    Why is this turnaround time like this           03:13 PM, 27th Mar                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           03:13 PM, 27th Mar                     Noor Niyas                    Sir i have been patiently wiaitng since 15 days           03:14 PM, 27th Mar                     Noor Niyas                    How much more i have to wait           03:14 PM, 27th Mar                     Noor Niyas                    Tell me           03:14 PM, 27th Mar                     Noor Niyas                    This some time is going on forever           03:14 PM, 27th Mar                     Noor Niyas                    Very poor experience i am having with online shopping experience           03:14 PM, 27th Mar                     Noor Niyas                    With centerpoin           03:14 PM, 27th Mar                     Noor Niyas                    When should i message u again           03:16 PM, 27th Mar                   Mohammad                   We request you to kindly allow us 24-48 hours more and we will surely get back to you with the proper solution.           03:17 PM, 27th Mar                     Noor Niyas                    Okay           03:18 PM, 27th Mar                     Noor Niyas                    Pls send reminder from your side on this issue to get sorted out           03:18 PM, 27th Mar                   Mohammad                   Sure we will send the reminder.           03:18 PM, 27th Mar                     Noor Niyas                    I got wrong product and wrong color altogether compared to what i ordered..i am totally unhappy on the experience and hope to get proper response and compensation associated with it           03:19 PM, 27th Mar                     Noor Niyas                    Thanks           03:19 PM, 27th Mar                     Noor Niyas                    Thanks           03:19 PM, 27th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           03:20 PM, 27th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5932838