Subject: Ticket Assigned - Conversation with Sajid Ali
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 27 Mar 2023 10:49:04 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sajid Ali Sajid Ali                    Yes           02:17 PM, 27th Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:17 PM, 27th Mar                   Centrepoint UAE whatsapp bot                    Hello Sajid Ali , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:17 PM, 27th Mar                     Sajid Ali                    2           02:18 PM, 27th Mar                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            02:18 PM, 27th Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:18 PM, 27th Mar                     Sajid Ali                    2           02:18 PM, 27th Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:18 PM, 27th Mar                     Sajid Ali                    1           02:18 PM, 27th Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           02:18 PM, 27th Mar                     Sajid Ali                    [email-masked]           02:19 PM, 27th Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:19 PM, 27th Mar                   Mohammad                   Good Afternoon Sajid, Thank you for contacting Centrepoint. My name is Khalid. I will be happy to help you!           02:20 PM, 27th Mar                     Sajid Ali                    I requested           02:21 PM, 27th Mar                     Sajid Ali                    40 days before           02:21 PM, 27th Mar                     Sajid Ali                    Return parcel           02:22 PM, 27th Mar                   Mohammad                   Could you please confirm us your order id 9417090150?           02:24 PM, 27th Mar                     Sajid Ali                    Yes           02:24 PM, 27th Mar                     Sajid Ali                    Trouser return           02:24 PM, 27th Mar                   Mohammad                   Thank you for the confirmation.           02:25 PM, 27th Mar                   Mohammad                   Please allow me a moment to check this for you.           02:25 PM, 27th Mar                   Mohammad                   Thank you for your patience.           02:30 PM, 27th Mar                   Mohammad                   We would like to inform you that we have processed the refund of amount AED 18.07 in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           02:31 PM, 27th Mar                     Sajid Ali                    Listen           02:32 PM, 27th Mar                     Sajid Ali                    Check           02:32 PM, 27th Mar                     Sajid Ali                    Another number           02:32 PM, 27th Mar                   Mohammad                   We request you to kindly share with us the order id so that we can check and assist you accordingly.           02:33 PM, 27th Mar                     Sajid Ali                    This           02:34 PM, 27th Mar                     Sajid Ali                    Iconic solid trousers           02:34 PM, 27th Mar                   Mohammad                   We are sorry to inform you but with the item name we will note be able to locate the return request.           02:38 PM, 27th Mar                   Mohammad                   We request you to kindly share with us the order id so that we can check the issue.           02:39 PM, 27th Mar                     Sajid Ali                    Please           02:40 PM, 27th Mar                     Sajid Ali                    0589423833           02:40 PM, 27th Mar                     Sajid Ali                    Check this phone number against           02:41 PM, 27th Mar                   Mohammad                   We already checked with your email id and there are multiple order showing in your account and we are not sure under which order id you returned the item.           02:42 PM, 27th Mar                   Mohammad                   This is the reason we are asking you to confirm us the order id.           02:43 PM, 27th Mar                     Sajid Ali                    I firget           02:44 PM, 27th Mar                   Mohammad                   We request you to kindly get back to us once you will have the order id and we will assist you further.           02:48 PM, 27th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           02:48 PM, 27th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5932614