Subject: Ticket Assigned - Conversation with Sherin Jose
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 27 Mar 2023 10:23:31 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sherin Jose Sherin Jose                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi sherin jose, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:59 PM, 27th Mar                     Sherin Jose                    It’s totally unacceptable for chasing on my refund for so long           02:01 PM, 27th Mar                   Mohammad                   Good Afternoon Sherin, Thank you for contacting Centrepoint. My name is Khalid. I will be happy to help you!           02:02 PM, 27th Mar                     Sherin Jose                    Plz help me with my refund. I’ve been chasing behind it for more many days           02:04 PM, 27th Mar                   Mohammad                   Please allow me a moment to check this for you.           02:05 PM, 27th Mar                     Sherin Jose                    Ok           02:05 PM, 27th Mar                   Mohammad                   We are still checking the details for your.           02:12 PM, 27th Mar                   Mohammad                   Kindly stay with us.           02:14 PM, 27th Mar                   Mohammad                   Sorry for the delay we are still checking the details.           02:17 PM, 27th Mar                   Mohammad                   Due to its taking long time we will update you via the email once all the details will verify.           02:22 PM, 27th Mar                   Mohammad                   Kindly allow us some time so that we can do the needful for you.           02:23 PM, 27th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           02:23 PM, 27th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5932433