Subject: Ticket Assigned - Conversation with Najma
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 27 Mar 2023 10:15:07 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Najma Najma                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi najma, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:55 PM, 27th Mar                     Najma                    My name is najma . I ordered 2 order from centrepoint. I returned it. I used cash on delivery. How can i get my refund delivery method. How can i get           01:58 PM, 27th Mar                   Mohammad                   Good Afternoon Najma, Thank you for contacting Centrepoint. My name is Khalid. I will be happy to help you!           02:02 PM, 27th Mar                   Mohammad                   Please allow me a moment to check this for you.           02:08 PM, 27th Mar                   Mohammad                   We would like to inform you that we have processed the refund of amount AED  108 as a refund voucher for the order id 9420044880 which you can use it on your next purchase with us.  ​ The voucher code you need to apply in promo code section at checkout is 18888830810906333062   *Terms and conditions apply 1. This voucher code is valid till 1 year. 2. Voucher is only valid on Centrepoint online as well store purchase. 3. The voucher code can only be used once, on a single transaction – per head/credit card/registration.             02:10 PM, 27th Mar                   Mohammad                   Is there anything else I can assist you with?           02:12 PM, 27th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           02:14 PM, 27th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5932383