Subject: Ticket Assigned - Conversation with ???
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 27 Mar 2023 09:51:57 +0000 (UTC)

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ??? ???                    Hi. Please let me know what's happening with my order           01:22 PM, 27th Mar                     ???                    It's just you are saying we'll do as soon aa possible. But nothing is been done??‍♀️           01:23 PM, 27th Mar                   Mohammad                   Good Afternoon Natasha, Thank you for contacting Max. My name is Khalid. I will be happy to help you!           01:24 PM, 27th Mar                     ???                    That's what i heard last two times but theres no help done till this time           01:25 PM, 27th Mar                     ???                    I need to know why is the delay           01:25 PM, 27th Mar                     ???                    The delivery guy's are contacting but after that nothing           01:26 PM, 27th Mar                     ???                    If it's difficult for them I'll collect my orders from the store           01:27 PM, 27th Mar                   Mohammad                   We have checked and as we can see the courier partner tried to deliver your on the address you shared when placing the order on 3 different days but couldn't deliver the order.           01:31 PM, 27th Mar                   Mohammad                   The courier has now sent the items back to the warehouse. Unfortunately once the items have already been initiated as a return we are unable to reship the items.           01:31 PM, 27th Mar                   Mohammad                   The items are received at the warehouse, a refund of amount AED210 for the same has been processed on to your original mode of payment and an email notification for the same has been sent to you.           01:33 PM, 27th Mar                     ???                    No they are lying they contacted me and i have shared my location to their number properly. The last contacted guy just said I'll try to deliver on the day he called me and I'm still waiting           01:34 PM, 27th Mar                     ???                    In the first time i agree there was mistake from my side about my location. After they infomed me i did the correction on the application           01:36 PM, 27th Mar                   Mohammad                   We are sorry to inform you that it will be not possible to deliver your order now once the items have already been reached at warehouse.           01:36 PM, 27th Mar                   Mohammad                   We would request you to please simply order the same items again from our website and we will try to deliver it on priority.           01:36 PM, 27th Mar                     ???                    But you have alredy deducted the amount for it           01:37 PM, 27th Mar                   Mohammad                   Kindly note that a refund of amount AED 210 for the same has been processed on to your original mode of payment dated on 3/27/23 and an email notification for the same has been sent to you.           01:38 PM, 27th Mar                   Mohammad                   And it may take upto 7-14 days to reflect in your account.           01:38 PM, 27th Mar                     ???                    What if i need the same order on the same amount           01:39 PM, 27th Mar                   Mohammad                   We cannot assure you if the items will be available on the same price.           01:43 PM, 27th Mar                   Mohammad                   We request you to kindly keep following our website for more offers.           01:44 PM, 27th Mar                   Mohammad                   Is there anything else I can assist you with?           01:46 PM, 27th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           01:51 PM, 27th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5932212