Subject: Ticket Assigned - Conversation with Reynaldo Santiago
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 27 Mar 2023 09:42:59 +0000 (UTC)

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Reynaldo Santiago Reynaldo Santiago                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi reynaldo santiago, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:17 PM, 27th Mar                     Reynaldo Santiago                             01:17 PM, 27th Mar                   Mohammad                   Good Afternoon Reynaldo, Thank you for contacting Centrepoint. My name is Khalid. I will be happy to help you!           01:24 PM, 27th Mar                     Reynaldo Santiago                    hi           01:25 PM, 27th Mar                     Reynaldo Santiago                             01:25 PM, 27th Mar                   Mohammad                   Thank you for sharing the details.           01:25 PM, 27th Mar                     Reynaldo Santiago                    was waiting for the. whole day. for. the update.    that was promised to me but. again ang. again nothing           01:26 PM, 27th Mar                   Mohammad                   Kindly note that we have already forwarded your issue to the concerned team to arrange a call back for you.           01:26 PM, 27th Mar                   Mohammad                   We are really sorry for this delay.           01:26 PM, 27th Mar                     Reynaldo Santiago                    so for now how.  i able to  listen or  believe. about what you guys. given to me.           01:26 PM, 27th Mar                     Reynaldo Santiago                    the delayednis not just 48 hours. its.  been.  a year           01:27 PM, 27th Mar                     Reynaldo Santiago                    until now for the small amount. you. cant. refund my money           01:27 PM, 27th Mar                     Reynaldo Santiago                    is this how.  you deal. with costumer?           01:28 PM, 27th Mar                     Reynaldo Santiago                    your. just.   giving.  expectation.  this is too much           01:30 PM, 27th Mar                     Reynaldo Santiago                    and everytime i called. and.  report. this issue.   different. costumer servce. representative have. different. ways only. on how they  able to.           01:30 PM, 27th Mar                     Reynaldo Santiago                    to. stop talking. to me. and after.    they not.  do any action.    because if they. do its. already finish but nothing.  happen           01:31 PM, 27th Mar                   Mohammad                   We know that this would be really frustrating for you.           01:32 PM, 27th Mar                   Mohammad                   But we have already forwarded your issue to the higher authorities to resolve the issue.           01:33 PM, 27th Mar                   Mohammad                   Kindly note that we have again followed with the team to arrange the call back.           01:37 PM, 27th Mar                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           01:37 PM, 27th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           01:42 PM, 27th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5932157