Subject: Ticket Assigned - Conversation with Azan Ahmad
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 27 Mar 2023 08:42:15 +0000 (UTC)

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Azan Ahmad Azan Ahmad                    Sir           11:47 AM, 27th Mar                     Azan Ahmad                    What the status of order ?           11:48 AM, 27th Mar                     Azan Ahmad                    This is not good i order  a week ago still i dnt received my order           11:48 AM, 27th Mar                     Azan Ahmad                    I say you to change the timming           11:48 AM, 27th Mar                     Azan Ahmad                    Of delvry  because he come after  2pm office timming is 1:30           11:49 AM, 27th Mar                     Azan Ahmad                    Of delvry  because he come after  2pm office timming is 1:30           11:55 AM, 27th Mar                     Azan Ahmad                    Of delvry  because he come after  2pm office timming is 1:30           11:55 AM, 27th Mar            
          Azan Ahmad                    This is order details           11:55 AM, 27th Mar                     Azan Ahmad                    If your deliver today before  1:15 then tell me           11:56 AM, 27th Mar                   Mohammad                   Good Afternoon Azaz, Thank you for contacting Max, This is Khalid, I will be happy to help you.           11:57 AM, 27th Mar                   Mohammad                   Thank you for sharing the details. Please allow me a moment to check this for you.           12:00 PM, 27th Mar                   Mohammad                   We have checked and as we can see the courier partner tried to contact you on the contact number shared when placing the order thrice on 3 different days but didn't receive any response from your end.           12:01 PM, 27th Mar                   Mohammad                   The courier has now sent the items back to the warehouse. Unfortunately once the items have already been initiated as a return we are
  unable to reship the items.           12:01 PM, 27th Mar                   Mohammad                   The items are received at the warehouse, a refund of amount AED 200 for the same has been processed on to Tabby and an email notification for the same has been sent to you.           12:02 PM, 27th Mar                   Mohammad                   We request you to kindly confirm us if you have received any call from the delivery partner or not.           12:02 PM, 27th Mar                     Azan Ahmad                    He is lying           12:03 PM, 27th Mar                     Azan Ahmad                    What the hell is this           12:03 PM, 27th Mar                     Azan Ahmad                    I order in sale           12:03 PM, 27th Mar                     Azan Ahmad                    Now you are telling this           12:04 PM, 27th Mar                     Azan Ahmad                    Wtf           12:04 PM, 27th Mar                     Azan Ahmad              
       I give office address  and you don't know office timming           12:04 PM, 27th Mar                     Azan Ahmad                    They call me at 6 pm           12:04 PM, 27th Mar                     Azan Ahmad                    I say him to come to my residence  he say it is to far           12:05 PM, 27th Mar                     Azan Ahmad                    He cannot come know you cancel my order           12:05 PM, 27th Mar                     Azan Ahmad                    I order things in sale           12:05 PM, 27th Mar                     Azan Ahmad                    Purchase aed 300 and 100 off now how i Purchase?????           12:06 PM, 27th Mar                   Mohammad                   We are sorry to hear that you did not received the order and despite being contacted by the delivery team.           12:07 PM, 27th Mar                     Azan Ahmad                    I will show you proof           12:08 PM, 27th Mar                     Azan Ahmad      
               Then you trust me           12:08 PM, 27th Mar                     Azan Ahmad                    Just tell me           12:08 PM, 27th Mar                   Mohammad                   Regarding the offer we advise you to kindly keep following our website as the Ramadan sale is coming in upcoming days.           12:08 PM, 27th Mar                     Azan Ahmad                    This is not good           12:09 PM, 27th Mar                     Azan Ahmad                    This is not the excuse           12:09 PM, 27th Mar                   Mohammad                   Also note that we will forward the issue to the delivery team to take appropriate action against the driver.           12:09 PM, 27th Mar                     Azan Ahmad                    Give me voucher  in which i order 300 aed in 200           12:09 PM, 27th Mar                     Azan Ahmad                    I give you driver number           12:09 PM, 27th Mar                     Azan Ahmad        
             See is send him location hi didn't come its my mistake           12:10 PM, 27th Mar                     Azan Ahmad                             12:11 PM, 27th Mar                   Mohammad                   Thank you for sharing the details.           12:19 PM, 27th Mar                     Azan Ahmad                    I dnt received my money back           12:24 PM, 27th Mar                     Azan Ahmad                    Or any email           12:24 PM, 27th Mar                   Mohammad                   Kindly note that the refund has been done on 3/26/23 and it may take upto 7-14 days to reflect in your account.           12:26 PM, 27th Mar                     Azan Ahmad                    Ok           12:27 PM, 27th Mar                     Azan Ahmad                    Can i get offer of 300 aed purchase  in 200aed           12:27 PM, 27th Mar                     Azan Ahmad                    Because its on purchasing of 400 aed  and 100 off           12:27 PM, 
 27th Mar                   Mohammad                   We are sorry to inform you that we cannot change the offer values at our end.           12:29 PM, 27th Mar                   Mohammad                   If it is showing you 100 off on AED 400 then you should have to place the order for the same amount.           12:30 PM, 27th Mar                     Azan Ahmad                    When i ordrr it is 100 off on 300           12:30 PM, 27th Mar                     Azan Ahmad                    I don't  order from you worst  experience           12:31 PM, 27th Mar                     Azan Ahmad                    How you say i dnt order same things           12:31 PM, 27th Mar                     Azan Ahmad                    You have to give 100 vouchers  if you cancel my order           12:32 PM, 27th Mar                   Mohammad                   Kindly note that we are offering you the voucher of AED 100 which you will be able to use on the order value of AED 300           12:3
 6 PM, 27th Mar                   Mohammad                   Also note that it will take us 24-48 to get it created for you.           12:38 PM, 27th Mar                   Mohammad                   Once it will be created we will inform you the same via email.           12:38 PM, 27th Mar                   Mohammad                   Is there anything else I can assist you with?           12:40 PM, 27th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           12:41 PM, 27th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5931832