Subject: Ticket Assigned - Conversation with Shabbar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 27 Mar 2023 08:39:17 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shabbar Shabbar                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi shabbar, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 18-00-871 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:00 PM, 27th Mar                   Mohammad                   Good Afternoon Shabbar, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           12:03 PM, 27th Mar                     Shabbar                    I want to return few items from my order           12:04 PM, 27th Mar                   Mohammad                   Could you please confirm us your order id 8421479897?           12:06 PM, 27th Mar                     Shabbar                    Yes           12:07 PM, 27th Mar                   Mohammad                   Thank you for the confirmation.           12:09 PM, 27th Mar                   Mohammad                   Kindly let us know the name of the items you wish to return.           12:09 PM, 27th Mar                     Shabbar                    4 items           12:10 PM, 27th Mar                     Shabbar                    Solid regular fit trouser with expandable waistband-blue Solid regular fit trouser with button closure- black Solid non wired non padded bra with adjustable strap..2 nos           12:13 PM, 27th Mar                   Mohammad                   Kindly let me check the same for you.           12:14 PM, 27th Mar                   Mohammad                   Thank you for your patience.           12:18 PM, 27th Mar                   Mohammad                   Kindly note that the item Solid Non-Wired Non-Padded Bra with Adjustable Straps is non returnable.           12:18 PM, 27th Mar                   Mohammad                   Apart from it you can return the two items you shared with us.           12:19 PM, 27th Mar                     Shabbar                    Can i exchange in anu centre point store           12:20 PM, 27th Mar                     Shabbar                    I am returning because of size issue           12:20 PM, 27th Mar                   Mohammad                   We would like to inform you that in order to exchange your Splash product you can visit and return the product to Splash/Centrepoint store and use your cash refund or Credit Note to buy a new product right away.           12:23 PM, 27th Mar                   Mohammad                   But note that the lingerie items are non returnable hence the store will also not return the same.           12:24 PM, 27th Mar                     Shabbar                    Ok           12:24 PM, 27th Mar                     Shabbar                    Process for rest 2 items return           12:25 PM, 27th Mar                   Mohammad                   Wait for a moment.           12:28 PM, 27th Mar                   Mohammad                   Thank you for your patience.           12:31 PM, 27th Mar                   Mohammad                   Kindly note that we have created the return request for the two items.           12:31 PM, 27th Mar                   Mohammad                   The collection will be processed by the transportation partner, LMG within 2 to 5 working days.           12:32 PM, 27th Mar                     Shabbar                    Ok           12:32 PM, 27th Mar                   Mohammad                   You can also track the return request via the LMG website https://cutt.ly/K1IuoKs through the tracking number RP1201220005941.           12:32 PM, 27th Mar                   Mohammad                   The return tracking id is RP0327230007049.           12:32 PM, 27th Mar                     Shabbar                    Whay about refund           12:32 PM, 27th Mar                   Mohammad                   Is there anything else I can assist you with?           12:32 PM, 27th Mar                     Shabbar                    How i will get my refund           12:33 PM, 27th Mar                   Mohammad                   Once the refund of KWD 11.05 will be done, it may take upto 7-14 days to reflect in your bank account.           12:35 PM, 27th Mar                     Shabbar                    It was guest order           12:36 PM, 27th Mar                     Shabbar                    Paid by knet           12:36 PM, 27th Mar                   Mohammad                   You paid through the KNET hence the amount will be refunded on to the original mode of payment.           12:37 PM, 27th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           12:38 PM, 27th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5931811