Subject: Ticket Assigned - Conversation with Aroosa Naeem
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 27 Mar 2023 08:10:58 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Aroosa Naeem Aroosa Naeem                    Good morning           11:47 AM, 27th Mar                     Aroosa Naeem                    I wanted an information on my order that I ordered yesterday while I was ordering it was shown that if I order now I will receive my parcel today itself but I haven’t heard anything yet, I ordered only on that basis that I will receive it the same day as I wanted the stuff early           11:50 AM, 27th Mar                     Aroosa Naeem                    Order # 9422125431           11:51 AM, 27th Mar                     Aroosa Naeem                    And my on item is showing cancelled what does that means           11:51 AM, 27th Mar                     Aroosa Naeem                    Order details           11:52 AM, 27th Mar                     Aroosa Naeem                             11:52 AM, 27th Mar                   Mohammad                   Good Afternoon Aroosa, Thank you for contacting Max, This is Khalid, I will be happy to help you.           11:58 AM, 27th Mar                   Mohammad                   As per the tracking details your order id out for delivery.           11:58 AM, 27th Mar                   Mohammad                   Kindly note that you will receive the call from the courier agent prior to the delivery to arrange the time for delivery.           11:59 AM, 27th Mar                   Mohammad                   We would request you to kindly make sure that your contact number is active to avoid any delay.           11:59 AM, 27th Mar                     Aroosa Naeem                    My number is active and I haven’t received any call yet           11:59 AM, 27th Mar                   Mohammad                   During quality check we found out that 1 item Set of 5 - Assorted Mid-Rise Hi-Leg Briefs with Elasticated Waistband was not in a good condition to be sold and it was the last of its stock hence we took it out of your order.           12:00 PM, 27th Mar                     Aroosa Naeem                    Ok so what about the amount for that item?           12:01 PM, 27th Mar                   Mohammad                   Kindly note that you placed the order as Cash on delivery hence no refund is applicable.           12:05 PM, 27th Mar                   Mohammad                   Is there anything else I can assist you with?           12:07 PM, 27th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           12:10 PM, 27th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5931640