Subject: New Reply Received - Click & Collect
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 27 Mar 2023 06:33:32 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  Click & Collect  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
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Dear 
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<div>I'm writing this email with great disappointment because the wrong product was delivered due to your error and was handed over to the person yesterday. I would appreciate it if you could return the money, as it was a very unsatisfactory experience. Even
 the person who came to pick up the goods called me before arriving at the location, and I went down to wait for him. He came after 10 minutes.
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<div class="elementToProof">Looking forward to resolving the issue </div>
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<div>regards </div>
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<div>Farooq, Faisal</div>
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<div>From: Landmark Group &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, March 23, 2023 1:16 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5906362] - Click &amp; Collect
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<div dir="ltr">Hi Faisal,<br>
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Thank you for contacting Centrepoint.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused and really sorry if we’ve taken longer than usual to get back to you.<br>
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We would like to inform you that a return request has been created for order No. 8420328659 for the item Styli Floral Lace Edge Non Padded Bra and Thong Suspender Set dated on 23/03/2023, and the collection will be processed by the transportation partner, LMG
 within 2 to 5 working days. <br>
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In the event that the returns are not received by the transport partner LMG within the specified time, please contact us again in order to serve you to the fullest.<br>
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You can also track the return request via the LMG website <a href="https://rb.gy/qlgefm" rel="noreferrer">
https://rb.gy/qlgefm</a> through the tracking number RP0323230005826.</div>
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<div dir="ltr">We would like to inform you that your product will take 2 - 3 business days to reach our warehouse after successful pickup and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your
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<div dir="ltr">Once the refund of amount KWD <span dir="ltr" style="white-space:pre">
​</span>4.08 will be done, it may take upto 7-14 days to reflect in your bank account.</div>
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<div dir="ltr">Thank you for your understanding and cooperation with us.<br>
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Do not hesitate to contact us if you have any inquiries.<br>
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<div style="margin-top:0px; margin-bottom:1rem; box-sizing:border-box">Thank You,<br style="box-sizing:border-box">
<span dir="ltr" style="color:rgb(0,0,0); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:left; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; background-color:rgb(255,255,255); text-decoration-style:initial; text-decoration-color:initial; float:none; display:inline!important; box-sizing:border-box">Centrepoint </span>Support
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5906362