Subject: New Reply Received - Conversation with Manish
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 26 Mar 2023 15:52:44 +0000 (UTC)

Hi Mohammad Khalid,  The customer has responded to the ticket.  Conversation with Manish  Ticket comment <div dir="auto">What you want to hear from me?<div dir="auto"><br></div>
<div dir="auto">My order has been already cancelled from your side so problem has been resolved.</div>
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<div>On Sun, 26 Mar 2023, 12:18 Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5909931</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5909931<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Mohammad Khalid : </div>
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<div dir="ltr">Hi Manish,<br><br>Thank you for your patience.</div>
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<div dir="ltr">We are contacting you regarding your order with id: 9420292091.</div>
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<br>We see that you’ve been expecting a delivery for your order. Unfortunately the order has been canceled due to a glitch in the system. We are sorry, but this is not typical of the experience we offer, and we understand the inconvenience this has caused. </div>
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<br>The amount you paid online of AED 166.55 will be refunded back to your original payment method within 7 - 14 working days based on your bank’s processing time.</div>
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<br>We would request you to please place your order on our website again.</div>
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<div dir="ltr">Thank you for your understanding and cooperation with us.<br><br>Do not hesitate to contact us if you have any inquiries.<br>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box" dir="ltr">Thank You,<br style="box-sizing:border-box"><span>Centrepoint </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5909931