Subject: Ticket Assigned - Conversation with Mahesh Badlani
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 26 Mar 2023 13:02:55 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mahesh Badlani Mahesh Badlani                    Hi           04:48 PM, 26th Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:48 PM, 26th Mar                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            04:48 PM, 26th Mar                     Mahesh Badlani                    1           04:49 PM, 26th Mar                   Centrepoint UAE whatsapp bot                    Hello Mahesh Badlani , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:49 PM, 26th Mar                     Mahesh Badlani                    3           04:49 PM, 26th Mar                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            04:49 PM, 26th Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:49 PM, 26th Mar                     Mahesh Badlani                    3           04:49 PM, 26th Mar                   Centrepoint UAE whatsapp bot                    Hi Mahesh Badlani , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            04:49 PM, 26th Mar                     Mahesh Badlani                    2           04:49 PM, 26th Mar                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            04:49 PM, 26th Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:49 PM, 26th Mar                     Mahesh Badlani                    2           04:53 PM, 26th Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:53 PM, 26th Mar                     Mahesh Badlani                    1           04:53 PM, 26th Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:53 PM, 26th Mar                     Mahesh Badlani                    [email-masked]           04:53 PM, 26th Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:53 PM, 26th Mar                   Mohammad                   Good Evening Mahesh, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           04:55 PM, 26th Mar                     Mahesh Badlani                    Hi Khalid           04:56 PM, 26th Mar                     Mahesh Badlani                    Can you get access to my orders?           04:56 PM, 26th Mar                     Mahesh Badlani                    9418793320           04:56 PM, 26th Mar                     Mahesh Badlani                    I've returned both items but only one has been refunded           04:57 PM, 26th Mar                   Mohammad                   We have checked and found a refund of amount AED 86.72 + AED 2.273 against the order id 9418793320.           04:57 PM, 26th Mar                     Mahesh Badlani                    It should be AED 135.45           04:58 PM, 26th Mar                   Mohammad                   Kindly confirm us if you have also returned the item Metal Globe under the same return tracking id or with any other order?           04:58 PM, 26th Mar                     Mahesh Badlani                    Yes both were returned same time           04:59 PM, 26th Mar                   Mohammad                   Thank you for the confirmation.           04:59 PM, 26th Mar                   Mohammad                   Kindly note that we will check the same with our warehouse team           04:59 PM, 26th Mar                     Mahesh Badlani                             04:59 PM, 26th Mar                   Mohammad                   Once we will have any update we will inform you via the email.           04:59 PM, 26th Mar                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           04:59 PM, 26th Mar                     Mahesh Badlani                    How long will it take?           04:59 PM, 26th Mar                   Mohammad                   It may take upto 24-48 hours.           05:00 PM, 26th Mar                     Mahesh Badlani                    OK           05:00 PM, 26th Mar                   Mohammad                   Kindly allow us this time and we will let you know once we will get the update.           05:00 PM, 26th Mar                   Mohammad                   Is there anything else I can assist you with?           05:00 PM, 26th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           05:02 PM, 26th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5928222