Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Sun, 26 Mar 2023 11:11:50 +0000 (UTC)

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           02:59 PM, 26th Mar                   Mohammad                   Good Afternoon Dear Cutomer, Thank you for contacting Home Centre, This is Khalid, How may I assist you today?           03:00 PM, 26th Mar                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           03:02 PM, 26th Mar                     User                    Yes my order number is 8422166453           03:02 PM, 26th Mar                     User                    Even though my credit card payment went through and my money was deducted I got a message saying the order got cancelled.           03:03 PM, 26th Mar                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:03 PM, 26th Mar                     User                    I would like to know what can be done? They said that I should retry the transaction.  But as the money was deducted I am worried           03:04 PM, 26th Mar                     User                    Sure           03:04 PM, 26th Mar                   Mohammad                   Thank you for your patience.           03:05 PM, 26th Mar                     User                    Sure           03:05 PM, 26th Mar                   Mohammad                   As per the order details it is placed successfully.           03:05 PM, 26th Mar                     User                    oh really? That’s good           03:05 PM, 26th Mar                   Mohammad                   Once the order will ship you will be notified via the email containing the tracking details.           03:05 PM, 26th Mar                     User                    why did I get such a message through my home Centre app?           03:05 PM, 26th Mar                     User                    ok perfect.  Thank you .           03:06 PM, 26th Mar                   Mohammad                   Is there anything else I can assist you with?           03:06 PM, 26th Mar                     User                    It says that the payment is ver           03:07 PM, 26th Mar                     User                    It says the Payment Is being verified ? Why is that? Normally it is not the case..           03:08 PM, 26th Mar                     User                    Already the payment has gone through           03:08 PM, 26th Mar                     User                    should I be concerned?           03:08 PM, 26th Mar                   Mohammad                   For the order id 8422179564 it is under the verifying payment status and it is more likely to cancel automatically.           03:09 PM, 26th Mar                   Mohammad                   It happens when the payment not captured at our end.           03:09 PM, 26th Mar                   Mohammad                   Once the status of this order will be update you will be notified accordingly.           03:09 PM, 26th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Home Centre.  Have a wonderful day.           03:11 PM, 26th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5927445