Subject: Ticket Assigned - Conversation with Hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 26 Mar 2023 11:02:33 +0000 (UTC)

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hello Hello                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  hello Bot:  Hi hello, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  Order#9421963181 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  9421963181 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP032523004452     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0501897487            02:46 PM, 26th Mar                     Hello                    The delivery sms receievd is for today, but not delivered yet, last time tehc oureier did not deleiver through the address and mobile no. i same for last 10 years with cneterpoint           02:47 PM, 26th Mar                     Hello                    so I want you to talk to courier and ensure they deliver today           02:48 PM, 26th Mar                   Mohammad                   Good Afternoon Binu , Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           02:50 PM, 26th Mar                     Hello                    The delivery sms receievd is for today, but not delivered yet, last time tehc oureier did not deleiver through the address and mobile no. i same for last 10 years with cneterpoint           02:51 PM, 26th Mar                     Hello                    so I want you to talk to courier and ensure they deliver today           02:51 PM, 26th Mar                   Mohammad                   Thank you for your patience.           02:53 PM, 26th Mar                   Mohammad                   As per the tracking details your order id out for delivery.           02:53 PM, 26th Mar                   Mohammad                   Kindly note that you will receive the call from the courier agent prior to the delivery to arrange the time for delivery.           02:53 PM, 26th Mar                   Mohammad                   We would request you to kindly make sure that your contact number is active to avoid any delay.           02:54 PM, 26th Mar                   Mohammad                   Also note that our delivery partner has to deliver multiple orders in a day hence it takes time.           02:54 PM, 26th Mar                     Hello                    Yes but my last order got cancelled after everyday  SMS that courier tried to deleiver but could not find my addres or coantact me           02:55 PM, 26th Mar                     Hello                    So I think this time alos courier may truy some excuse as my address and mobile is same since last 10 years           02:56 PM, 26th Mar                   Mohammad                   We are sorry for the last order cancellation.           02:56 PM, 26th Mar                     Hello                    so can u check with courier and revert when they will diliver tdoay           02:56 PM, 26th Mar                   Mohammad                   Kindly note that we will forward the issue to the delivery team to expedite the delivery or your order.           02:56 PM, 26th Mar                   Mohammad                   *of           02:57 PM, 26th Mar                     Hello                    yes pls           02:57 PM, 26th Mar                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           02:57 PM, 26th Mar                     Hello                    i am at home so they can deliver even late today           02:57 PM, 26th Mar                     Hello                    yes please check with courier           02:57 PM, 26th Mar                     Hello                    so that they can f/u and ensure with teh delivery guy           02:58 PM, 26th Mar                   Mohammad                   Sure, we will check the courier and ask them to deliver your order on priority.           02:58 PM, 26th Mar                   Mohammad                   Is there anything else I can assist you with?           02:58 PM, 26th Mar                     Hello                    do u have access to courier no. of dleivey man's contact?           02:58 PM, 26th Mar                     Hello                    or delivery guy's contacts?           02:59 PM, 26th Mar                   Mohammad                   We are sorry to inform you that we are unable to provide you the driver's number as we do not have the same with us.           02:59 PM, 26th Mar                     Hello                    can u then contact courier and inform to deliver today itself           03:00 PM, 26th Mar                   Mohammad                   We will inform the courier team to deliver your order by today itself, kindly allow us some time so that we can forward the issue to the delivery team.           03:01 PM, 26th Mar                     Hello                    ok           03:01 PM, 26th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           03:02 PM, 26th Mar                     Hello                    ok thanks           03:02 PM, 26th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5927392