Subject: Ticket Assigned - Conversation with Shilpi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 26 Mar 2023 10:59:34 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shilpi Shilpi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi shilpi, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4721792770 Bot:    Your order is on the way?    Track your order here:      You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:44 PM, 26th Mar                     Shilpi                    Ok           02:45 PM, 26th Mar                   Mohammad                   Good Afternoon Shilpi, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           02:50 PM, 26th Mar                     Shilpi                    I would like to know about my order           02:51 PM, 26th Mar                     Shilpi                    It is already delivered but it is still showing processing           02:51 PM, 26th Mar                     Shilpi                    Can you please update my order in the order status of the app           02:51 PM, 26th Mar                   Mohammad                   Thank you for clarification.           02:52 PM, 26th Mar                   Mohammad                   Kindly note that we will forward the issue to the concerned team to update the order status.           02:52 PM, 26th Mar                   Mohammad                   We would request you to kindly make sure that your contact number is active to avoid any delay.           02:52 PM, 26th Mar                     Shilpi                    My contact number is always active           02:53 PM, 26th Mar                     Shilpi                    I get sms always only this time no sms update           02:53 PM, 26th Mar                     Shilpi                    Did the delivery guy forget?           02:53 PM, 26th Mar                   Mohammad                   Kindly note that it happens some times due to some tech issue.           02:55 PM, 26th Mar                     Shilpi                    Ok           02:55 PM, 26th Mar                   Mohammad                   Rest assured we will get it update from the team and will inform you via the email.           02:55 PM, 26th Mar                     Shilpi                    Within how many hours will it be updated?           02:55 PM, 26th Mar                     Shilpi                    Since I need to place a return request           02:56 PM, 26th Mar                   Mohammad                   Once it will be updated we will inform you via email.           02:57 PM, 26th Mar                     Shilpi                    Ok thank you           02:58 PM, 26th Mar                   Mohammad                   Is there anything else I can assist you with?           02:58 PM, 26th Mar                     Shilpi                    No           02:58 PM, 26th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           02:59 PM, 26th Mar                     Shilpi                    Thank you           02:59 PM, 26th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5927369