Subject: Ticket Assigned - Conversation with Ahmed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 26 Mar 2023 08:54:06 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ahmed Ahmed                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  ahmed Bot:  Hi ahmed, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  FP032423003470 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  032423003470 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  #9421723693 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  9421723693 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP032423003470     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +971568647869            12:40 PM, 26th Mar                     Ahmed                    Thanks           12:41 PM, 26th Mar                     Ahmed                             12:41 PM, 26th Mar                   Mohammad                   Good Afternoon Ahmed, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           12:42 PM, 26th Mar                   Mohammad                   As per the tracking details your order id out for delivery.           12:43 PM, 26th Mar                   Mohammad                   Kindly note that you will receive the call from the courier agent prior to the delivery to arrange the time for delivery.           12:43 PM, 26th Mar                   Mohammad                   We would request you to kindly make sure that your contact number is active to avoid any delay.           12:43 PM, 26th Mar                   Mohammad                   You can also track your order through the link https://rb.gy/qlgefm with your tracking id FP032423003470           12:43 PM, 26th Mar                     Ahmed                    Hi           12:47 PM, 26th Mar                     Ahmed                    Good afternoon           12:47 PM, 26th Mar                     Ahmed                    Apologies there was a problem my contact number was written wrongly           12:48 PM, 26th Mar                     Ahmed                    And. I have just updated that           12:48 PM, 26th Mar                     Ahmed                    Can you update the number with the delivery??           12:48 PM, 26th Mar                   Mohammad                   We request you to kindly share with us your contact number and we will forward the same to the courier team.           12:49 PM, 26th Mar                     Ahmed                    +971568647869           12:49 PM, 26th Mar                     Ahmed                    +971568647869           12:49 PM, 26th Mar                   Mohammad                   Thank you for sharing the contact number.           12:49 PM, 26th Mar                   Mohammad                   We will forward the same to the delivery team.           12:49 PM, 26th Mar                     Ahmed                    Welcome dear thank you for your assistance           12:50 PM, 26th Mar                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           12:50 PM, 26th Mar                     Ahmed                    Sure take your time           12:50 PM, 26th Mar                   Mohammad                   Is there anything else I can assist you with?           12:52 PM, 26th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           12:53 PM, 26th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5926658