Subject: Ticket Assigned - Conversation with Reynaldo Santiago
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 26 Mar 2023 08:16:24 +0000 (UTC)

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Reynaldo Santiago Reynaldo Santiago                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi reynaldo santiago, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:46 AM, 26th Mar                     Reynaldo Santiago                    ok           11:47 AM, 26th Mar                   Mohammad                   Good Afternoon Reynaldo, Thank you for contacting Centrepoint, This is Khalid, How may I assist you today?           11:48 AM, 26th Mar                     Reynaldo Santiago                    hi khalid           11:48 AM, 26th Mar                     Reynaldo Santiago                    wanted to ask. about update on my.     report. regarding. refund           11:49 AM, 26th Mar                     Reynaldo Santiago                    i email. also           11:49 AM, 26th Mar                     Reynaldo Santiago                    hoping to. have an. answer to this matter           11:49 AM, 26th Mar                   Mohammad                   Thank you for sharing the details. Please allow me a moment to check this for you.           11:51 AM, 26th Mar                     Reynaldo Santiago                    ok           11:51 AM, 26th Mar                   Mohammad                   Thank you for your patience.           11:55 AM, 26th Mar                   Mohammad                   We have checked and found that your issue has already been escalated and our team is working on the issue.           11:56 AM, 26th Mar                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           11:56 AM, 26th Mar                     Reynaldo Santiago                    ok           11:57 AM, 26th Mar                     Reynaldo Santiago                    like.     when. to k ow. exactly.           11:58 AM, 26th Mar                     Reynaldo Santiago                    know exactly           11:58 AM, 26th Mar                   Mohammad                   We cannot assure you about the timings but will try to resolve it at the earliest.           11:58 AM, 26th Mar                   Mohammad                   Once we will have any update we will update you via the email.           11:59 AM, 26th Mar                     Reynaldo Santiago                    yes but. again. im worried. that           12:01 PM, 26th Mar                     Reynaldo Santiago                    nothing.   will happend. again           12:01 PM, 26th Mar                   Mohammad                   We request you to kindly allow us some more time and we will come up with the proper solution.           12:02 PM, 26th Mar                     Reynaldo Santiago                    its was on. august 31 and i reported this. sept 1.    same thing.  as soon as possible.   but.  today. march   i. didnt.  get. anything.           12:02 PM, 26th Mar                     Reynaldo Santiago                    so. atleast.  i can. have. a. specific. sate.   to hold           12:02 PM, 26th Mar                     Reynaldo Santiago                    why. its so hard. like this???           12:02 PM, 26th Mar                     Reynaldo Santiago                    specific date. to hold.  atleast. give me.  an. answer.  because. its not. fair at my side. to the. fact. that.    i got a message. that it. was. collected sompossible to be. ignore. my.    report. unless i work on it. so i wanted.  a. specific date.  atleast i have.  a.  screensht of all this conversation  bec its not good anymore           12:04 PM, 26th Mar                   Mohammad                   Kindly accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have.           12:06 PM, 26th Mar                   Mohammad                   As a customer support we can only follow with the concerned team.           12:07 PM, 26th Mar                   Mohammad                   We request you to kindly allow us some more time to do the needful.           12:07 PM, 26th Mar                     Reynaldo Santiago                    so  any chance  to talk. yo somebody else?           12:09 PM, 26th Mar                     Reynaldo Santiago                    or better.  i go to branch store?           12:10 PM, 26th Mar                   Mohammad                   You can provide us your contact number and we will arrange a call back for you.           12:10 PM, 26th Mar                     Reynaldo Santiago                    i want to finish this today.  as i gave too much time on this  problem           12:10 PM, 26th Mar                     Reynaldo Santiago                    brother. i told you. same thing.   i already given my contact. number.     nobody save my. contact. number? hayss           12:11 PM, 26th Mar                   Mohammad                   Kindly provide us your contact number and we will arrange a call back and you can expect the call within 24 hours from our side.           12:11 PM, 26th Mar                     Reynaldo Santiago                    36286170           12:11 PM, 26th Mar                   Mohammad                   Thank you for sharing the contact number.           12:12 PM, 26th Mar                   Mohammad                   We will arrange a call back for you on the same number.           12:12 PM, 26th Mar                     Reynaldo Santiago                    will i get. a. call.  from your.   side today?           12:13 PM, 26th Mar                     Reynaldo Santiago                    ok i will. wait for this.           12:13 PM, 26th Mar                     Reynaldo Santiago                             12:14 PM, 26th Mar                   Mohammad                   As we already told you it will take 24 hours minimum to receive a call.           12:14 PM, 26th Mar                     Reynaldo Santiago                    hopefully           12:15 PM, 26th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           12:15 PM, 26th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5926456