Subject: Ticket Assigned - Conversation with Ayesha J.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 26 Mar 2023 08:11:07 +0000 (UTC)

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ayesha J. Ayesha J.                    When will my order be ready for collection?           11:50 AM, 26th Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            11:50 AM, 26th Mar                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            11:50 AM, 26th Mar                     Ayesha J.                    It's been 2 days           11:50 AM, 26th Mar                   Centrepoint UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           11:50 AM, 26th Mar                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            11:50 AM, 26th Mar                     Ayesha J.                    1           11:50 AM, 26th Mar                   Centrepoint UAE whatsapp bot                    Hello Ayesha J. , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:50 AM, 26th Mar                     Ayesha J.                    1           11:51 AM, 26th Mar                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           11:51 AM, 26th Mar                     Ayesha J.                    9421894011           11:51 AM, 26th Mar                   Centrepoint UAE whatsapp bot                    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.            11:51 AM, 26th Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:51 AM, 26th Mar                     Ayesha J.                    2           11:52 AM, 26th Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:52 AM, 26th Mar                     Ayesha J.                    1           11:52 AM, 26th Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           11:52 AM, 26th Mar                     Ayesha J.                    [email-masked]           11:52 AM, 26th Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:52 AM, 26th Mar                     Ayesha J.                    Hello           11:56 AM, 26th Mar                   Mohammad                   Good Afternoon Ayesha, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           12:01 PM, 26th Mar                     Ayesha J.                    When will my order be ready for collection?           12:01 PM, 26th Mar                     Ayesha J.                    It's been 2 days           12:01 PM, 26th Mar                   Mohammad                   Please allow me a moment to check this for you.           12:02 PM, 26th Mar                     Ayesha J.                    Okay           12:02 PM, 26th Mar                   Mohammad                   Thank you for your patience.           12:04 PM, 26th Mar                     Ayesha J.                    You're welcome           12:04 PM, 26th Mar                   Mohammad                   We see that you have placed your order on Mar 25, 2023 and the expected date for collection of your order id today.           12:04 PM, 26th Mar                   Mohammad                   We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 2 - 3 working days.           12:04 PM, 26th Mar                     Ayesha J.                    So today i should expect for ready for collection?           12:05 PM, 26th Mar                   Mohammad                   You’ll receive an SMS and an email when your order is ready for collection.           12:05 PM, 26th Mar                     Ayesha J.                    Okay           12:05 PM, 26th Mar                   Mohammad                   Is there anything else I can assist you with?           12:07 PM, 26th Mar                     Ayesha J.                    No           12:07 PM, 26th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           12:10 PM, 26th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5926431