Subject: Ticket Assigned - Conversation with Deepthi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Mar 2023 14:56:17 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Deepthi Deepthi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  deepthi Bot:  Hi deepthi, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0551189950            06:35 PM, 25th Mar                     Deepthi                    ok           06:35 PM, 25th Mar                     Deepthi                    hello, its regarding order number 9421157585           06:37 PM, 25th Mar                     Deepthi                    I requested return of some items and today morning i got a message that your delivery partner is out for pickup .tillnow nobody  turned up to pick the items           06:39 PM, 25th Mar                     Deepthi                    The same thing happened from your side fww months back           06:39 PM, 25th Mar                     Deepthi                    few*           06:39 PM, 25th Mar                     Deepthi                    I send request almost 4 to 5 times no-one picked the item           06:40 PM, 25th Mar                     Deepthi                    very irresponsible and bad customer service           06:40 PM, 25th Mar                     Deepthi                    I requested now to the agent ,tillno agent were connected           06:41 PM, 25th Mar                     Deepthi                    if you are not able to perform your duties well do not show all these things in the site           06:41 PM, 25th Mar                     Deepthi                    If this happens this time I will escalate this matter           06:42 PM, 25th Mar                   Mohammad                   Good Evening Deepthi, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           06:46 PM, 25th Mar                   Mohammad                   Kindly accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have.           06:48 PM, 25th Mar                     Deepthi                    so what you can do in this           06:49 PM, 25th Mar                   Mohammad                   Kindly note that the return collection general time frame is 2-5 working days from the date of return request.           06:49 PM, 25th Mar                     Deepthi                    I got message that the deliver partner is out for pick up           06:50 PM, 25th Mar                     Deepthi                    and I waited all the day           06:50 PM, 25th Mar                     Deepthi                    when you can arrange the pick up           06:51 PM, 25th Mar                   Mohammad                   We would like to inform you that our courier partner do the collection till 10PM.           06:52 PM, 25th Mar                   Mohammad                   As per your query we will also forward the same to the courier partner to arrange the collection on priority.           06:52 PM, 25th Mar                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           06:52 PM, 25th Mar                   Mohammad                   Is there anything else I can assist you with?           06:54 PM, 25th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           06:55 PM, 25th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5923820