Subject: New Reply Received - Re: Share your feedback with us
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 06 Mar 2023 14:39:40 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  Re: Share your feedback with us  Ticket comment <div><br></div>
<div dir="auto">Including vat??</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, 6 Mar 2023 at 4:12 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Hassan,<br><br>Thank you for contacting Max.</div>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We sincerely apologize for any inconvenience caused.  <br>
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<br>We would like to inform you that we have checked and found a return request has been created for order No. 9416940336 for the item Embellished Pointed Toe Slip-On Sandals with Stiletto Heels dated on  06/03/2023, and the collection will be processed by the transportation partner, LMG within 2 to 5 working days. <br><br>In the event that the returns are not received by the transport partner LMG within the specified time, please contact us again in order to serve you to the fullest.<br><br>You can also track the return request via the LMG website <a href="https://rb.gy/soiz4l" rel="noreferrer" target="_blank" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>https://rb.gy/soiz4l</a> through the tracking number RP030623003044.</div>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We also would like to inform you that your product will take 2 - 3 business days to reach our warehouse after successful pickup and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.</div>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Once the refund of amount AED 40 will be done, it will instantly refunded in your My credit wallet </div>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Thank you for your understanding and cooperation with us.<br><br>Do not hesitate to contact us if you have any inquiries.</div>
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<div style='margin-top:0px;margin-bottom:1rem;box-sizing:border-box;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Thank You,<br style="box-sizing:border-box"><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;float:none;box-sizing:border-box;display:inline!important;background-color:rgb(255,255,255);color:rgb(0,0,0)' dir="ltr">Max </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5798285