Subject: Ticket Assigned - Conversation with mmm
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 06 Mar 2023 14:38:39 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mmm mmm                    * File attached - File.mp4 *             06:01 PM, 06th Mar                     mmm                    * File attached - File.mp4 *             06:01 PM, 06th Mar                   Mohammad                   Good Evening Justin, Thank you for contacting Centrepoint, This is Khalid, How may I assist you today?           06:04 PM, 06th Mar                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           06:09 PM, 06th Mar                     mmm                    * File attached - File.mp4 *             06:09 PM, 06th Mar                     mmm                    * File attached - File.mp4 *             06:09 PM, 06th Mar                     mmm                              06:09 PM, 06th Mar                   Mohammad                   Than you for sharing the concern.      
      06:11 PM, 06th Mar                   Mohammad                   Kindly allow me a moment to check the details for you.           06:11 PM, 06th Mar                     mmm                    Okay           06:11 PM, 06th Mar                   Mohammad                   Kindly confirm us the order id : 8416868313?           06:13 PM, 06th Mar                     mmm                    Yes           06:14 PM, 06th Mar                     mmm                             06:14 PM, 06th Mar                     mmm                             06:15 PM, 06th Mar                   Mohammad                   Also share with us the name of the items which are not working.           06:15 PM, 06th Mar                     mmm                             06:15 PM, 06th Mar                     mmm                             06:15 PM, 06th Mar                     mmm                    This one not working           06:16 PM, 06th Mar                     mmm                    This one too n
 ot working           06:16 PM, 06th Mar                     mmm                    Total a love 2 watches           06:16 PM, 06th Mar                   Mohammad                   Thank you for the confirmation.           06:17 PM, 06th Mar                     mmm                    Ok           06:18 PM, 06th Mar                   Mohammad                   Kindly let me check it again.           06:19 PM, 06th Mar                     mmm                    Check and confirm           06:20 PM, 06th Mar                   Mohammad                   Than you for your patience.           06:22 PM, 06th Mar                   Mohammad                   Kindly note that we have created the return request for both of the items.           06:22 PM, 06th Mar                     mmm                    So           06:23 PM, 06th Mar                     mmm                    ??           06:23 PM, 06th Mar                   Mohammad                   And the collection will be processed by t
 he transportation partner, LMG within 2 to 5 working days.           06:23 PM, 06th Mar                   Mohammad                   You can also track the return request via the LMG website https://rb.gy/vfv9xf through the tracking number RP0306230010299.           06:24 PM, 06th Mar                     mmm                    Returned and refund.. Or  Returned and replace           06:24 PM, 06th Mar                     mmm                    Which is applicable           06:24 PM, 06th Mar                   Mohammad                   Returned and refund.           06:24 PM, 06th Mar                   Mohammad                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse after successful pickup and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.           06:25 PM, 06th Mar                   Mohammad                   Once the refund of amount KWD 22.59 
 will be done, it may take upto 7-14 days to reflect in your bank account.           06:25 PM, 06th Mar                     mmm                    Replacement is not applicable?           06:25 PM, 06th Mar                   Mohammad                   Sorry to inform you but in online return request the replacement is not possible.           06:26 PM, 06th Mar                     mmm                    Then where I can replace it           06:27 PM, 06th Mar                     mmm                    By physically           06:27 PM, 06th Mar                     mmm                    Not in online           06:27 PM, 06th Mar                     mmm                    Other than online           06:27 PM, 06th Mar                   Mohammad                   We would like to inform you that in order to exchange your Centrepoint product you can visit and return the product to Centrepoint store and use your cash refund or Credit Note to buy a new product right away.           06:27 PM
 , 06th Mar                     mmm                    With in how many days           06:28 PM, 06th Mar                   Mohammad                   Please note that we have a return policy of 14 days from the date of delivery.           06:30 PM, 06th Mar                     mmm                    Can I get same watch fro there of replacement           06:30 PM, 06th Mar                     mmm                    ???           06:30 PM, 06th Mar                     mmm                    KWD amount is wrong na... 10.8 +12 = 22.800           06:31 PM, 06th Mar                     mmm                    No?           06:31 PM, 06th Mar                   Mohammad                   Kindly note that if there will be price difference, you will have to pay the same.           06:33 PM, 06th Mar                     mmm                    The amount of products that I am going to return is 22.800 not 22.59 kd           06:34 PM, 06th Mar                   Mohammad                   The amo
 unt of KWD 0.21 will be refunded in your My credit wallet.           06:35 PM, 06th Mar                   Mohammad                   Sorry that i forgot to mention the same previously.           06:35 PM, 06th Mar                   Mohammad                   Is there anything else I can assist you with?           06:36 PM, 06th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           06:38 PM, 06th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5801108