Subject: Ticket Assigned - Conversation with Jc
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 06 Mar 2023 13:40:40 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jc Jc                    Hi           05:07 PM, 06th Mar                     Jc                    Hello           05:09 PM, 06th Mar                   Mohammad                   Good Evening Charity, Thank you for contacting Max, This is Khalid, How may I assist you today?           05:13 PM, 06th Mar                     Jc                    Hi Khalid           05:13 PM, 06th Mar                   Mohammad                   Could you please elaborate your concern so that we can check and assist you accordingly?           05:14 PM, 06th Mar                     Jc                    The refund of 102.50aed is not credited to my account since February 23rd 2023           05:14 PM, 06th Mar                     Jc                    This transaction did not go through           05:15 PM, 06th Mar                   Mohammad                   Could you please s
 hare with us the transaction screenshot containing the order id?           05:17 PM, 06th Mar                     Jc                    My bank statement           05:17 PM, 06th Mar                     Jc                    ?           05:17 PM, 06th Mar                     Jc                    This is still pending, over 7 days now           05:17 PM, 06th Mar                   Mohammad                   Thank you for sharing the details.           05:20 PM, 06th Mar                   Mohammad                   We have checked and as we can see a refund amount of AED102.50 has been successfully processed on to the original mode of payment dated on Feb 23           05:21 PM, 06th Mar                   Mohammad                   If you still did not receive the refund we request you to kindly coordinate with your bank once.           05:21 PM, 06th Mar                     Jc                    But you can see my bank statement such amount is not there           05:22 PM, 06th Mar  
                  Mohammad                   We request you to get back to us if the amount is not reflected back even after confirming with your bank. We would be happy to help you.           05:22 PM, 06th Mar                     Jc                    I just finished speaking with my bank and my statement was sent to me that I shared with you now           05:22 PM, 06th Mar                     Jc                    This is my bank statement from February 1st to March 6th 2023           05:23 PM, 06th Mar                     Jc                             05:25 PM, 06th Mar                   Mohammad                   Kindly wait till I check the details.           05:26 PM, 06th Mar                   Mohammad                   We have checked and as we can see a refund of amount AED 102.50  has been successfully processed on the ARN 305416308785.           05:28 PM, 06th Mar                   Mohammad                   If still you did not receive the refund kindly raise the charg
 e back/objection with the bank.           05:28 PM, 06th Mar                     Jc                    But not in my account           05:28 PM, 06th Mar                   Mohammad                   We would like to inform you that you can track your refund by this ARN.           05:29 PM, 06th Mar                   Mohammad                   ARN 305416308785.           05:29 PM, 06th Mar                   Mohammad                   Kindly raise the charge back/objection with the bank as the refund has been successfully done from our end.           05:29 PM, 06th Mar                   Mohammad                   Is there anything else I can assist you with?           05:30 PM, 06th Mar                     Jc                    The item returned have still not been picked up           05:31 PM, 06th Mar                     Jc                             05:32 PM, 06th Mar                     Jc                    My order you guys canceled also no refund yet           05:33 PM, 06th M
 ar                     Jc                             05:33 PM, 06th Mar                   Mohammad                   Kindly note that as per the tracking details the driver is out for pickup of your return items.           05:34 PM, 06th Mar                   Mohammad                   The refund of amount AED27.50 has already been processed on to your original mode of payment dated on 3/2/23           05:35 PM, 06th Mar                     Jc                    OK, but I have not received any message from any driver           05:35 PM, 06th Mar                   Mohammad                   If you do not receive the call till the 10PM you can get back to us and we will do the needful for you.           05:36 PM, 06th Mar                     Jc                    Please send arn number for this, not received also           05:36 PM, 06th Mar                   Mohammad                   Kindly wait for 7-14 days to reflect the amount in your account.           05:37 PM, 06th Mar      
                Jc                    The 27.50aed?           05:37 PM, 06th Mar                   Mohammad                   If in this specified time you do not receive the refund of AED 27.50 you can get back to us.           05:37 PM, 06th Mar                     Jc                    Hm           05:38 PM, 06th Mar                     Jc                    Ok           05:38 PM, 06th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           05:40 PM, 06th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5800692