Subject: Ticket Assigned - Conversation with @
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 06 Mar 2023 13:30:49 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with @ @                    Hi there           05:14 PM, 06th Mar                     @                    This is my order number for click and collect           05:14 PM, 06th Mar                     @                    9417428682           05:15 PM, 06th Mar                     @                    Which is showing processing           05:15 PM, 06th Mar                     @                    My question is what is the benefit for online shopping when we have to wait for so long ?           05:15 PM, 06th Mar                     @                    When a customer is paying immediately in online purchase then it his right to receive its order’s collect notification as soon as possible           05:16 PM, 06th Mar                     @                    Really a very bad experience with centre point app           05:17 PM, 06th Mar                     @                    It’s not coming from any other country that making you so late to deliver at our near shop           05:17 PM, 06th Mar                   Mohammad                   Good Evening Dear Customer, Thank you for contacting Cetnrepoint, This is Khalid, How may I assist you today?           05:18 PM, 06th Mar                     @                    This is my order number for click and collect           05:18 PM, 06th Mar                     @                    9417428682           05:18 PM, 06th Mar                     @                    Which is showing processing           05:18 PM, 06th Mar                     @                    My question is what is the benefit for online shopping when we have to wait for so long ?           05:18 PM, 06th Mar                     @                    When a customer is paying immediately in online purchase then it his right to receive its order’s collect notification as soon as possible           05:18 PM, 06th Mar                     @                    Really a very bad experience with centre point app           05:18 PM, 06th Mar                     @                    It’s not coming from any other country that making you so late to deliver at our near shop           05:18 PM, 06th Mar                     @                    Anyone there ? Slow service           05:20 PM, 06th Mar                   Mohammad                   We are really sorry for the inconvenience caused to you.           05:20 PM, 06th Mar                   Mohammad                   Kindly allow me a moment to check the details for you.           05:20 PM, 06th Mar                   Mohammad                   Thank you for your patience.           05:22 PM, 06th Mar                   Mohammad                   We would like to inform you that your order is now ready for pickup at the store Ruwais Mall           05:23 PM, 06th Mar                     @                    Ok then why I have no notifications or emails to pick up ?           05:23 PM, 06th Mar                   Mohammad                   We would like to inform you, kindly make sure to have your any National ID or Passport, during the pickup.  ​           05:24 PM, 06th Mar                     @                    What kind of online services is centrepoint giving to its customers?           05:24 PM, 06th Mar                   Mohammad                   If you did not receive the SMS for collection you can consider this conversation as proof of collection.           05:24 PM, 06th Mar                     @                    This conversation is not from Centrepoint to inform me           05:24 PM, 06th Mar                     @                    It’s my inquiry           05:25 PM, 06th Mar                     @                    Which is showing your third class services           05:25 PM, 06th Mar                     @                    I pay immediately and the Centrepoint team is sleeping assuming they don’t have to deliver my stuff           05:26 PM, 06th Mar                     @                    Disappointing!           05:26 PM, 06th Mar                   Mohammad                   We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 2 - 3 working days.           05:26 PM, 06th Mar                     @                    Okay but there should be some notification in app n mail or SMS to the customer           05:27 PM, 06th Mar                     @                    Thank you.           05:27 PM, 06th Mar                   Mohammad                   Is there anything else I can assist you with?           05:28 PM, 06th Mar                     @                    No thanks           05:29 PM, 06th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           05:30 PM, 06th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5800639