Subject: Ticket Assigned - Re: Store issue :
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 06 Mar 2023 11:49:52 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Re: Store issue :  

Mayur Hotwani
Area Manager
Landmark Group, MAX Fashions
Mobile: +971-56-408-3951
Email: [email-masked]
Web:   http://maxfashion.com/

________________________________
From: Mayur Hotwani <[email-masked]>
Sent: Monday, March 6, 2023 3:20 PM
To: Faraz Lohani <[email-masked]>; MAX Support Team <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Fw: Store issue :

Dear Faraz,

Please find below feedback from the store team.

Mayur Hotwani
Area Manager
Landmark Group, MAX Fashions
Mobile: +971-56-408-3951
Email: [email-masked]
Web:   http://maxfashion.com/

________________________________
From: Maxrak Safeer <[email-masked]>
Sent: Thursday, March 2, 2023 4:59 PM
To: Mayur Hotwani <[email-masked]>; Raziq Uz Zaman <[email-masked]>
Subject: RE: Store issue :

Dear Mr.Mayur,

Please be informed that the below mentioned customer came to exchange the item during the exchange process and our Supervisor Mr.Fazmin found that the was altered and washed (The item was not in original condition- Fitting guide and barcode missing as well). And I have reviewed the CCTV camera, during the billing process the item was billed in original condition with barcode and styling guide attached on it. Due to this reason only the below mentioned item was not exchanged.

Attaching the customer brought item and store original condition item for your reference. There is clear difference in stitching and width of the denim. Kindly look into this and advice for the same.

@Raziq Uz Zaman<mailto:[email-masked]>: Kindly advice for the same.

Thanks and Regards,

Vazeer Basha Anwar

From: Mayur Hotwani
Sent: Thursday, March 2, 2023 3:23 PM
To: Maxrak Safeer <[email-masked]>
Cc: Raziq Uz Zaman <[email-masked]>
Subject: Fw: Store issue :

Dear Store,

Please check and solve the issue.

Mayur Hotwani

Area Manager

Landmark Group, MAX Fashions

Mobile: +971-56-408-3951

Email: [email-masked]<mailto:[email-masked]>

Web:   http://maxfashion.com/

________________________________

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 2, 2023 3:15 PM
To: Mayur Hotwani <[email-masked]<mailto:[email-masked]>>; Muhammad Husnain <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Store issue :

Hi @Mayur Hotwani<mailto:[email-masked]> @Muhammad Husnain<mailto:[email-masked]>,

Please assist with the below store issue :

Problem Statement:  Wrong size by mistake/product quality issue
Name: Hedaya Abdulla
Contact Number: 0509202986
Tax Invoice: 60072102435220230214

STORE: Ras Al-Khaimah store which located on Al Naeem City Center
Assistance Required: Need urgent assistance

Issue Description: Customer reported that " I am really upset from last shopping I did in Ras Al-Khaimah store which located on Al Naeem City Center, I had buying things and one of jeans I buy I took wrong size.. Then I go to return it back, they checked the product it was having problems which I didn't know about it when I purchased it, I didn't even try it or wash it, they told me that I damaged it and stach it and use it.. That was first time in my life I get upset and unhappy.. It's shop mistake to keep used and damage products in store... I hope your store take my problem seriously... I will be really thankful for you... Best Regards Hedaya Abdulla.''

 FARAZ LOHANI

 Vendor Support & Escalations Specialist – Landmark Digital

  +97145172173

  Landmark Group HQ, Marina, Dubai, UAE.

  www.landmark.digital<http://www.landmark.digital/>

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 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5799679