Subject: Ticket Assigned - Conversation with Adeel Jamil
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 06 Mar 2023 11:17:07 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Adeel Jamil Adeel Jamil                    Hello           02:46 PM, 06th Mar                   Mohammad                   Good Afternoon Adeel, Thank you for contacting Max, This is Khalid, How may I assist you today?           02:47 PM, 06th Mar                     Adeel Jamil                    I’ve purchased from your online application           02:48 PM, 06th Mar                     Adeel Jamil                    Hey khalid do you speak hindi?           02:48 PM, 06th Mar                   Mohammad                   We are truly sorry we can only support you in English or Arabic.           02:50 PM, 06th Mar                   Mohammad                   Kindly let us know your preferred language.           02:50 PM, 06th Mar                     Adeel Jamil                    Okay           02:50 PM, 06th Mar                     Adeel Jamil                    We can talk in English           02:50 PM, 06th Mar                     Adeel Jamil                    I’ve ordered total 625 aed from your application for first time           02:51 PM, 06th Mar                     Adeel Jamil                    And I’ve applied first time shopping discount voucher WN20 which is not applicable due to glitch of your application           02:52 PM, 06th Mar                   Mohammad                   Thank you for sharing the details.           02:52 PM, 06th Mar                   Mohammad                   Kindly allow me a moment to check the details for you.           02:52 PM, 06th Mar                     Adeel Jamil                    I want to from you is kindly review my order and account           02:52 PM, 06th Mar                     Adeel Jamil                    And tell me what you can do for me           02:53 PM, 06th Mar                     Adeel Jamil                    I’ve to shop more from your brand           02:53 PM, 06th Mar                     Adeel Jamil                    I like all your stuff           02:53 PM, 06th Mar                     Adeel Jamil                    So if u co-operate I’ll shop more and more           02:54 PM, 06th Mar                   Mohammad                   I am checking the details.           02:55 PM, 06th Mar                   Mohammad                   Kindly stay with us.           02:56 PM, 06th Mar                     Adeel Jamil                    Okay I’m waiting           02:56 PM, 06th Mar                   Mohammad                   Thank you for your patience.           02:59 PM, 06th Mar                     Adeel Jamil                    No problem           02:59 PM, 06th Mar                   Mohammad                   We checked by applying the code WN20 and it is working fine.           03:00 PM, 06th Mar                     Adeel Jamil                    Then why didn’t i get the discount?           03:00 PM, 06th Mar                     Adeel Jamil                    You can calculate the figures           03:01 PM, 06th Mar                     Adeel Jamil                    I’ve shopped 625 aed on that if I apply 20 percent discount then it has to convert into 500 aed           03:02 PM, 06th Mar                     Adeel Jamil                    But I’ve paid 625 and 5 for cash on delivery           03:02 PM, 06th Mar                   Mohammad                   We checked the amount of your order as well tried to apply the code on amount less than AED 630 and it is working absolutely fine.           03:03 PM, 06th Mar                     Adeel Jamil                    Then why didn’t i get the discount?           03:04 PM, 06th Mar                   Mohammad                   We would suggest you please try to use the same again and if you not able to use the same kindly get back to us and we will check it with the concerned team.           03:04 PM, 06th Mar                   Mohammad                   Is there anything else I can assist you with?           03:05 PM, 06th Mar                     Adeel Jamil                    I tried again           03:05 PM, 06th Mar                     Adeel Jamil                    But they say it’s only for first time shopping           03:05 PM, 06th Mar                   Mohammad                   Kindly share the error screenshot of the issue so that we will forward the same to the concerned team.           03:06 PM, 06th Mar                     Adeel Jamil                    Okay           03:06 PM, 06th Mar                     Adeel Jamil                    Listen           03:09 PM, 06th Mar                     Adeel Jamil                    If I applied now that voucher code WN20 then I’ll get may be 20 percent discount on this new order           03:10 PM, 06th Mar                     Adeel Jamil                    But i want that 20 percent discount on that order which i actually did first time           03:10 PM, 06th Mar                   Mohammad                   Kindly note that we are not able to provide the voucher on previous order.           03:12 PM, 06th Mar                   Mohammad                   Kindly note if you face the problem with the new order we will surely help you out.           03:13 PM, 06th Mar                   Mohammad                   But get back to us before placing the order.           03:14 PM, 06th Mar                     Adeel Jamil                    Then don’t give me the voucher           03:15 PM, 06th Mar                     Adeel Jamil                    You send me cash back or give shukran points           03:15 PM, 06th Mar                     Adeel Jamil                    With them I will buy more things           03:16 PM, 06th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           03:16 PM, 06th Mar                     Adeel Jamil                    What?           03:17 PM, 06th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5799639