Subject: Ticket Assigned - Conversation with Haseena MC
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 06 Mar 2023 08:52:11 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Haseena MC Haseena MC                    Hello           12:40 PM, 06th Mar                     Haseena MC                    Hi! Your return request RP021723001753 has been successfully picked up. We will keep you posted on your refund. Click to give feedback https://shkrn.app.link/7THsdbFZvxb Stay Happy!           12:40 PM, 06th Mar                     Haseena MC                    I returned one product on Feb 18th           12:40 PM, 06th Mar                     Haseena MC                    It was COD and said will send the credit note           12:40 PM, 06th Mar                     Haseena MC                    It’s been 18days now           12:41 PM, 06th Mar                     Haseena MC                    First all u reply for the mail           12:41 PM, 06th Mar                     Haseena MC                    Now no reply from your side as well           12:41 PM, 06th Mar                   Mohammad                   Good Afternoon Haseena, Thank you for contacting us, This is Khalid, I will be happy to help you.           12:42 PM, 06th Mar                   Mohammad                   We are really sorry for the inconvenience caused to you.           12:43 PM, 06th Mar                   Mohammad                   Kindly allow me a moment to check the details for you.           12:43 PM, 06th Mar                     Haseena MC                             12:44 PM, 06th Mar                     Haseena MC                    This was the product of 101dhm           12:44 PM, 06th Mar                   Mohammad                   We have checked and found that your item has already been reached at our warehouse but refund not done till date.           12:45 PM, 06th Mar                   Mohammad                   Kindly note that we will escalate this issue to the warehouse team and will ask them to process the refund on priority.           12:46 PM, 06th Mar                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           12:46 PM, 06th Mar                     Haseena MC                    Oh Okie .           12:46 PM, 06th Mar                   Mohammad                   Is there anything else I can assist you with?           12:46 PM, 06th Mar                     Haseena MC                    Least week when I send mail they said same after that I waited for 7 days           12:47 PM, 06th Mar                     Haseena MC                    Still no progress           12:47 PM, 06th Mar                     Haseena MC                    So I send msg now           12:47 PM, 06th Mar                     Haseena MC                    I don’t know after this how long should I wait           12:48 PM, 06th Mar                   Mohammad                   Kindly accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have.           12:49 PM, 06th Mar                   Mohammad                   We will update you once any update will receive via the email.           12:49 PM, 06th Mar                   Mohammad                   Kindly allow us some time so that we can do the needful for you.           12:49 PM, 06th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a wonderful day.           12:51 PM, 06th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5798570