Subject: Note Added - [#5677073] Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 06 Mar 2023 06:04:48 +0000 (UTC)

Hi ,    Marniel Baul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5677073    Subject:  Returns   Requester: Abdul Moiz    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dears,</div>
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<div class="MsoNormal">There is no record of the given AWB, please assist to provide the customer details to check further.</div>
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<div class="MsoNormal">Also, please assist to confirm with the customer if they gave the shipment using the same AWB, booking reference number, and mobile number of courier who collected the shipment.
<span style="color:black"> Thanks.</span>
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<div class="MsoNormal">Thanks and Regards,</div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Customer Success Specialist</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T.  +971 4 6076421</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T.  +966 115121821</span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Sabry Yousef &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, March 6, 2023 9:14 AM<br>
<b>To:</b> Ahmad Alawneh &lt;[email-masked]&gt;; Marniel Baul &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; [email-masked]; Max &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5677073] - Returns<br>
<b>Importance:</b> High</div>
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<div class="MsoNormal">Dear Team,</div>
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<div class="MsoNormal">Kind reminder..</div>
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<div class="MsoNormal" style="background:white"><span style="color:#201F1E">Best Regards,</span></div>
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<div class="MsoNormal" style="background:white"><span style="color:black">Sabry Yousef</span></div>
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<b>From:</b> Sabry Yousef <br>
<b>Sent:</b> Friday, March 3, 2023 5:30 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5677073] - Returns<br>
<b>Importance:</b> High</div>
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<div class="MsoNormal">Dear Team,</div>
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<div class="MsoNormal">Request urgent update on the collection status as customer stated that items already collected but the refund still pending due to items not handed over to WH.</div>
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<div class="MsoNormal">Customer doesn’t have AWB number or pickup crew number.</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
<span style="background:white">Order ID: 1710142478</span><br>
<span style="background:white">Tracking ID: 42726489890</span></span></div>
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<div class="MsoNormal" style="background:white"><span style="color:#201F1E">Best Regards,</span></div>
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<div class="MsoNormal" style="background:white"><span style="color:black">Sabry Yousef</span></div>
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<b>From:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, February 28, 2023 6:38 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a><br>
<b>Subject:</b> Fwd: [#5677073] - Returns</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please update us on the following concern. Thank you for your help.</span></div>
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Kindly help us to get the status of the following as the cx is chasing us continuously. And refund is pending since one month.<br>
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Problem Statement: Late Refund<br>
Order Date: Jan 12, 2023<br>
Order ID: 1710142478<br>
Tracking ID: 42726489890<br>
Assistance Required: Need Urgent Assistance<br>
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Issue Description: As per the tracking it is showing that items have been collected from customer end on 21/1/2023. <br>
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We request you to kindly delivered the item to the warehouse so that the refund can be done. <br>
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Regards,<br>
Mohammad Khalid</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 22 Feb at 8:16 PM
<span class="separator">, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Kindly help us to get the status of the following as the cx is chasing us continuously. And refund is pending since one month.<br>
<br>
Problem Statement: Late Refund<br>
Order Date: Jan 12, 2023<br>
Order ID: 1710142478<br>
Tracking ID: 42726489890<br>
Assistance Required: Need Urgent Assistance<br>
<br>
Issue Description: As per the tracking it is showing that items have been collected from customer end on 21/1/2023. <br>
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We request you to kindly delivered the item to the warehouse so that the refund can be done. <br>
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Regards,<br>
Mohammad Khalid</span></div>
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