Subject: New Reply Received - Return service
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 06 Mar 2023 04:47:16 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  Return service  Ticket comment <div dir="ltr">Dear Concerned,<div>Thank you for the followup emails.<br>I returned the order items to the store back,they have given me a credit voucher which is valid for one year.</div>
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<div>On Sun, Mar 5, 2023 at 3:20 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5761289</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<span>-</span>-</div>
<div dir="ltr">Mohammad Khalid : </div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
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<div dir="ltr">Hi Aneesha,<br><br>Thank you for contacting Max.<br><br>We sincerely apologize for any inconvenience caused.</div>
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<div dir="ltr">We would like to inform you that in order to exchange/return your Max product you can visit and return the product to Max store and use your cash refund or Credit Note to buy a new product right away.</div>
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<div dir="ltr">Also note that you have the 14 days from the date of delivery/collection of your order to return the items at the store as well online.</div>
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<div dir="ltr">Thank you for your understanding and cooperation with us.<br><br>Do not hesitate to contact us if you have any inquiries.<br>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span>Max </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5761289