Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Sun, 05 Mar 2023 15:47:07 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           07:26 PM, 05th Mar                   Mohammad                   Good Evening Dear Customer, Thank you for contacting Home Centre, This is Khalid, How may I assist you today?           07:27 PM, 05th Mar                     User                    Hi Khalid! Just want to know the reason for canceling my order 8417540553 , was placed yesterday and was confirmed           07:28 PM, 05th Mar                   Mohammad                   Thank you for sharing the order id.           07:29 PM, 05th Mar                   Mohammad                   We truly apologize for the inconvenience however, during quality check we found out that 2 items were not in a good condition to be sold and they were the last of their stock hence we took them out of your order.           07:31 PM, 05th Mar                     User                    Oh, I see.. really disappointing           07:32 PM, 05th Mar                     User                    thank you           07:33 PM, 05th Mar                   Mohammad                   Is there anything else I can assist you with?           07:34 PM, 05th Mar                     User                    May I know the correct working hours for your call center/customer service?           07:34 PM, 05th Mar                   Mohammad                   You can contact us 7 days a week, 07:00 AM to 12:00 AM  Call us on 18-60-190           07:36 PM, 05th Mar                     User                    Thanks           07:37 PM, 05th Mar                     User                    Since in the email from support_kuwait=homecentre.com mentioned as: Sat-Thu 9am-10pm and this is confusing…           07:40 PM, 05th Mar                   Mohammad                   Is there anything else I can assist you with?           07:43 PM, 05th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Home Centre.  Have a wonderful day.           07:46 PM, 05th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5795429