Subject: Ticket Assigned - Conversation with Ishrath
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 05 Mar 2023 12:36:08 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ishrath Ishrath                    I already ordered from u           03:30 PM, 05th Mar                     Ishrath                    But the size is small           03:31 PM, 05th Mar                     Ishrath                    I want to exchange           03:32 PM, 05th Mar                   Mohammad                   Good Afternoon Ishrath, Thank you for contacting us, This is Khalid, How may I help you today?           03:33 PM, 05th Mar                     Ishrath                             03:34 PM, 05th Mar                     Ishrath                    Good afternoon           03:36 PM, 05th Mar                   Mohammad                   Thank you for sharing the details.           03:39 PM, 05th Mar                   Mohammad                   We are sorry for the inconvenience caused to you.           03:39 PM, 05th Mar                   Mohammad                   Kindly allow me a moment to check the details for you.           03:39 PM, 05th Mar                   Mohammad                   Sorry for the late response.           03:45 PM, 05th Mar                     Ishrath                    The left one is too short           03:45 PM, 05th Mar                     Ishrath                    Yea am still waiting for ur response sir           03:46 PM, 05th Mar                   Mohammad                   We request you to kindly share with us photo of the item you have received.           03:49 PM, 05th Mar                     Ishrath                             03:51 PM, 05th Mar                   Mohammad                   Kindly share the image of the physical item which you claiming the size small.           03:53 PM, 05th Mar                     Ishrath                              03:54 PM, 05th Mar                   Mohammad                   Kindly note that without the image of the item we will not be able to help you fully.           03:58 PM, 05th Mar                     Ishrath                    * File attached - File.mp4 *             04:00 PM, 05th Mar                   Mohammad                   Thank you for sharing the video.           04:03 PM, 05th Mar                     Ishrath                    Can you exchange 40-41           04:04 PM, 05th Mar                     Ishrath                    I need 40-41           04:05 PM, 05th Mar                   Mohammad                   We would like to inform you that in order to exchange your Centrepoint product you can visit and return the product to Centrepoint store and use your cash refund or Credit Note to buy a new product right away.           04:05 PM, 05th Mar                   Mohammad                   Is there anything else I can assist you with?           04:07 PM, 05th Mar                     Ishrath                              04:07 PM, 05th Mar                     Ishrath                              04:08 PM, 05th Mar                   Mohammad                   Kindly note that in online return request you will only get the refund not the replacement.           04:08 PM, 05th Mar                     Ishrath                    Ok           04:09 PM, 05th Mar                     Ishrath                    That’s fine           04:09 PM, 05th Mar                   Mohammad                   Kindly wait until  I create the return request for you.           04:10 PM, 05th Mar                     Ishrath                    Okay           04:10 PM, 05th Mar                   Mohammad                   Thank you for your patience.           04:13 PM, 05th Mar                   Mohammad                   Kindly note that I have created the return request for you.           04:14 PM, 05th Mar                   Mohammad                   And the collection will be processed by the transportation partner, LMG within 2 to 5 working days.           04:14 PM, 05th Mar                     Ishrath                    Inside 5 working days           04:15 PM, 05th Mar                     Ishrath                    Sad           04:15 PM, 05th Mar                   Mohammad                   You can also track the return request via the LMG website https://cutt.ly/K1IuoKs through the tracking number RP030523003387.           04:15 PM, 05th Mar                   Mohammad                   It is the general time of frame of the return collection.           04:15 PM, 05th Mar                   Mohammad                   In the event that the returns are not received by the transport partner LMG within the specified time, please contact us again in order to serve you to the fullest.           04:16 PM, 05th Mar                     Ishrath                    We are already disappointed with this order           04:17 PM, 05th Mar                     Ishrath                    I just want to move to my home town           04:18 PM, 05th Mar                   Mohammad                   In this condition we request you to kindly visit the store and do the return.           04:19 PM, 05th Mar                   Mohammad                   As online return request will take time.           04:19 PM, 05th Mar                     Ishrath                    I can go any Centrepoint store           04:21 PM, 05th Mar                     Ishrath                    To return           04:21 PM, 05th Mar                   Mohammad                   Yes you can visit any nearby Centrepoint store.           04:23 PM, 05th Mar                     Ishrath                              04:24 PM, 05th Mar                     Ishrath                              04:25 PM, 05th Mar                   Mohammad                   You can visit and return the product to Centrepoint store and use your cash refund or Credit Note to buy a new product right away.           04:26 PM, 05th Mar                     Ishrath                              04:26 PM, 05th Mar                   Mohammad                   If store do not have the desired size then you can ask for refund.           04:27 PM, 05th Mar                     Ishrath                    It’s your issue not mine           04:28 PM, 05th Mar                     Ishrath                    Size is wrong from urs           04:28 PM, 05th Mar                   Mohammad                   We request you to kindly visit the store again and get back to us if you face any problem at the store and we will be happy to help you.           04:33 PM, 05th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           04:35 PM, 05th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5794223