Subject: Ticket Assigned - Conversation with Jc
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 05 Mar 2023 12:05:52 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jc Jc                    Hi           03:26 PM, 05th Mar                   Mohammad                   Good Afternoon Charity, Thank you for contacting Max, This is Khalid, How may I help you today?           03:28 PM, 05th Mar                     Jc                    Good afternoon Khalid           03:29 PM, 05th Mar                     Jc                    My return request have not been picked up           03:29 PM, 05th Mar                   Mohammad                   Could you please confirm us the order id 9416934448?           03:31 PM, 05th Mar                     Jc                    Yes           03:31 PM, 05th Mar                     Jc                    Item 1003967660           03:31 PM, 05th Mar                   Mohammad                   Kindly allow me a moment to check the details for you.           03:34 PM, 05th Mar                  
    Jc                    Ok           03:36 PM, 05th Mar                   Mohammad                   Thank you for your patience.           03:38 PM, 05th Mar                   Mohammad                   Kindly note that we will forward your query to the courier team to expedite the collection process.           03:38 PM, 05th Mar                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           03:38 PM, 05th Mar                     Jc                    Ok           03:39 PM, 05th Mar                     Jc                    Also my refund still not credited           03:39 PM, 05th Mar                   Mohammad                   Are you concerning about the refund amount of AED27.50?           03:41 PM, 05th Mar                     Jc                    This is still pending, over 7 days now           03:41 PM, 05th Mar                     Jc                    This is the canceled order by your company   
         03:42 PM, 05th Mar                   Mohammad                   Kindly note that the refund of amount AED102.50 has already been credited to your original mode of payment dated on 2/23/23.           03:44 PM, 05th Mar                     Jc                    Not received           03:46 PM, 05th Mar                   Mohammad                   If still not received we request you to kindly coordinate with your bank once.           03:47 PM, 05th Mar                   Mohammad                   We request you to get back to us if the amount is not reflected back even after confirming with your bank. We would be happy to help you.           03:47 PM, 05th Mar                     Jc                    I just checked now, not received           03:47 PM, 05th Mar                     Jc                    May be I should share my bank statement with you           03:48 PM, 05th Mar                   Mohammad                   Please share the same.           03:50 PM, 05th Mar  
                  Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           03:53 PM, 05th Mar                     Jc                    Hold on please           03:53 PM, 05th Mar                     Jc                    Trying to open the statement           03:54 PM, 05th Mar                   Mohammad                   Are we still connected?           03:58 PM, 05th Mar                   Mohammad                   We are sharing the ARN - 305416308785. We request you to contact your bank with the given ARN and raise a charge back/objection if the amount is not reflected back.           04:02 PM, 05th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           04:05 PM, 05th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5793994