Subject: Ticket Assigned - Conversation with Elisa
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 05 Mar 2023 10:53:01 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Elisa Elisa                    Hello           02:34 PM, 05th Mar                     Elisa                             02:34 PM, 05th Mar                     Elisa                    I ordered a M size and I received a L           02:34 PM, 05th Mar                     Elisa                    Label is wrong           02:34 PM, 05th Mar                   Mohammad                   Good afternoon Elisa, Thank you for contacting Max. My name is Khalid, How may I help you today?           02:36 PM, 05th Mar                     Elisa                    I placed an online order           02:36 PM, 05th Mar                     Elisa                    Size received is wrong           02:36 PM, 05th Mar                   Mohammad                   We are sorry for the inconvenience caused to you.           02:37 PM, 05th Mar                   Mohammad                   Kindly allow me a moment to check the details for you.           02:37 PM, 05th Mar                     Elisa                    Ok           02:37 PM, 05th Mar                     Elisa                             02:37 PM, 05th Mar                   Mohammad                   Could you please confirm us the order id : 9415842909?           02:38 PM, 05th Mar                     Elisa                    Yes           02:39 PM, 05th Mar                   Mohammad                   Thank you for the confirmation.           02:39 PM, 05th Mar                   Mohammad                   Kindly allow me a moment to do the needful for you.           02:43 PM, 05th Mar                     Elisa                    Ok           02:43 PM, 05th Mar                   Mohammad                   Kindly note that we have refunded you the amount of AED 28.175 for the wrong item.           02:45 PM, 05th Mar                   Mohammad                   Please be informed that this amount has been offered to you as a goodwill gesture. You can use this amount to shop from any of our brand.           02:45 PM, 05th Mar                     Elisa                    Cannot exchange it?           02:45 PM, 05th Mar                   Mohammad                   You do not need to return the item you can keep it with you.           02:46 PM, 05th Mar                   Mohammad                   We’re here to build the best online shopping experience for you.           02:46 PM, 05th Mar                     Elisa                    Was better to exchange with correct size           02:48 PM, 05th Mar                   Mohammad                   Kindly note that we have refunded the amount already hence it is not possible to exchange the item now.           02:48 PM, 05th Mar                   Mohammad                   The amount may take upto 7-14 days to reflect in your account.           02:48 PM, 05th Mar                   Mohammad                   Is there anything else I can assist you with?           02:49 PM, 05th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           02:52 PM, 05th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5793456