Subject: Ticket Assigned - Conversation with ahmed
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 05 Mar 2023 10:10:50 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ahmed ahmed                    hello?           01:55 PM, 05th Mar                     ahmed                    can you please assist me w my order status           01:55 PM, 05th Mar                   Mohammad                   Good Afternoon Ahmed, Thank you for contacting Max, This is Khalid, I will be happy to help you.           01:58 PM, 05th Mar                   Mohammad                   Kindly allow me a moment to check the details for you.           01:58 PM, 05th Mar                     ahmed                    yes please           01:58 PM, 05th Mar                   Mohammad                   Thank you for your patience.           02:00 PM, 05th Mar                   Mohammad                   We can see that you placed the order 9417467085 on March 4 and the expected collection date of your order is today.           02:00 PM, 05th Mar                   Mohammad                   We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 2 - 3 working days.           02:01 PM, 05th Mar                   Mohammad                   You’ll receive an SMS and an email when your order is ready for collection.           02:01 PM, 05th Mar                     ahmed                    actually I need the order today by any means since I’ve got a flight to catch at midnight           02:01 PM, 05th Mar                     ahmed                    it’s an emergency scenario           02:02 PM, 05th Mar                     ahmed                    and I was at the max store yesterday and I made sure with a max associate over there if I’ll be receiving the order today because that’s what it mentioned over app           02:03 PM, 05th Mar                     ahmed                    so only after his confirmation I placed the order           02:03 PM, 05th Mar                   Mohammad                   The order most probably will be available by tomorrow, but we will also forward it to the store team to expedite the process.           02:03 PM, 05th Mar                     ahmed                    so kindly let me know if there’s a possible solution now           02:03 PM, 05th Mar                   Mohammad                   *today           02:03 PM, 05th Mar                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           02:04 PM, 05th Mar                     ahmed                    yes thank you very much.. I just need the order to be ready to collect by 12 midnight since I’ve got a flight at 3 am           02:04 PM, 05th Mar                     ahmed                    so please I’d be very thankful           02:05 PM, 05th Mar                   Mohammad                   We will try our best to make it available.           02:06 PM, 05th Mar                   Mohammad                   Kindly allow us some time and we will update via the email once any update will receive.           02:07 PM, 05th Mar                     ahmed                    how can I contact you again personally           02:07 PM, 05th Mar                   Mohammad                   We do not have any personal contact to connect with, you can contact us through the same mode as you are contacting now.           02:08 PM, 05th Mar                     ahmed                    okay           02:08 PM, 05th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           02:10 PM, 05th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5793178