Subject: Ticket Assigned - Conversation with Madina
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 05 Mar 2023 10:02:19 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Madina Madina                    Hello           01:43 PM, 05th Mar                     Madina                             01:44 PM, 05th Mar                     Madina                    I received my t shirt with this damage           01:44 PM, 05th Mar                     Madina                    #9417142006           01:45 PM, 05th Mar                     Madina                    I need to change           01:45 PM, 05th Mar                     Madina                    How i can do that?           01:45 PM, 05th Mar                   Mohammad                   Good Afternoon Madina, Thank you for contacting us, This is Khalid, I will be happy to help you.           01:47 PM, 05th Mar                   Mohammad                   We are really sorry for the inconvenience caused to you.           01:47 PM, 05th Mar                   Mohammad           
         Kindly allow me a moment to check the details for you.           01:47 PM, 05th Mar                     Madina                    ??           01:48 PM, 05th Mar                   Mohammad                   We request you to kindly share with us the name of the item so that we can assist you fully.           01:50 PM, 05th Mar                     Madina                             01:51 PM, 05th Mar                   Mohammad                   This is the item name : Iconic Textured Crew Neck T-shirt with Short Sleeves?           01:52 PM, 05th Mar                     Madina                             01:53 PM, 05th Mar                     Madina                    Yes           01:53 PM, 05th Mar                   Mohammad                   Thank you for the confirmation.           01:53 PM, 05th Mar                     Madina                    I don't want refund, i wanna change           01:55 PM, 05th Mar                   Mohammad                   Kindly note that we
  have refunded you the amount of AED 23.8 against the damaged item in your My Credit wallet.           01:55 PM, 05th Mar                     Madina                    And i received msg about refund           01:55 PM, 05th Mar                   Mohammad                   Please be informed that this amount has been offered to you as a goodwill gesture. You can use this amount to shop from any of our brand.           01:55 PM, 05th Mar                     Madina                    I paid by cash, how i can receive this amount?           01:56 PM, 05th Mar                   Mohammad                   For the cash on delivery orders the refund goes into the My Credit wallet for registered users.           01:57 PM, 05th Mar                   Mohammad                   Hence you received the amount in My Credit.           01:57 PM, 05th Mar                   Mohammad                   Also note that you do not need to return the item you can keep it with you.           01:58 PM, 05th 
 Mar                     Madina                    Ok, thanks. So next time i can pay by shukran pay?           01:58 PM, 05th Mar                   Mohammad                   You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           01:59 PM, 05th Mar                     Madina                    Ok, thank you!           01:59 PM, 05th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           02:01 PM, 05th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5793117