Subject: New Reply Received - Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 04 Mar 2023 15:48:29 +0000 (UTC)

Hi Mohammad Khalid,  The customer has responded to the ticket.  Returns  Ticket comment <div class="ydpe70029yahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">
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        <div>I ve returned 3 items together from 2 different orders , 2 items of them were included in 1 order  and their refund is 3.62 , there is a 3rd return from a previous order that is 1.81 , so total refund is 5.430 kd </div>
<div>Thanks for your response </div>
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<div>On Saturday, March 4, 2023, 04:03:50 PM GMT+2, Landmark Group &lt;[email-masked]&gt; wrote:
                
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<div dir="ltr"><div dir="ltr">Hi Mohamed,<br><br>Thank you for getting in touch with Max.<br><br>We sincerely apologize for the inconvenience caused and really sorry if we’ve taken longer than usual to get back to you.<br><br>Please note, as per the return tracking ID : RP0303230006229 under the order id : 8416937849, we can see that your items has been collected from you on 04/03/23.<br><br>We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund. <br><br>Once the refund of amount KWD 3.62 will be done, it may take upto 7-14 days to reflect in your bank account.<br><br>Also note that we will forward your concern to the concerned team to make sure not to repeat the mistake in the future.<br><br>Feel free to reach out to us if you need any further assistance.</div></div>
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<div style="margin-top:0px">Thank You,<br><span style="color:rgb(0, 0, 0);font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, Noto Sans, sans-serif, Apple Color Emoji, Segoe UI Emoji, Segoe UI Symbol, Noto Color Emoji;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:left;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;background-color:rgb(255, 255, 255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline !important" dir="ltr">Max </span>Support Team</div>
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        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5788314