Subject: Ticket Assigned - Conversation with Ayesha Saeed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 04 Mar 2023 15:46:58 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ayesha Saeed Ayesha Saeed                              07:02 PM, 04th Mar                     Ayesha Saeed                    Hello           07:02 PM, 04th Mar                   Mohammad                   Good Evening Ayesha, Thank you for contacting Centrepoint, This is Khalid, How may i assist you today?           07:03 PM, 04th Mar                     Ayesha Saeed                    Listen to this           07:04 PM, 04th Mar                     Ayesha Saeed                    I am saying I made two orders one got but the other did not work now when I am making it's not adding the promo  code 15 cp           07:04 PM, 04th Mar                   Mohammad                   Thank you for sharing the details.           07:06 PM, 04th Mar                   Mohammad                   Kindly allow me a moment to check the details for you.           07:07 PM, 
 04th Mar                     Ayesha Saeed                    How can I add the promo code 15cp for the order 8417459217           07:07 PM, 04th Mar                   Mohammad                   Kindly note that the CP15 code is only for the first order and app only and this order is 8417459217 already cancelled as the payment was not captured successfully.           07:10 PM, 04th Mar                     Ayesha Saeed                    So can u make it cash on delivery           07:11 PM, 04th Mar                   Mohammad                   As we told you it is cancelled as the payment was not captured so you will have to place the order again at your end.           07:12 PM, 04th Mar                     Ayesha Saeed                    But the code is not eorking           07:12 PM, 04th Mar                     Ayesha Saeed                    U have any other code that I can apply           07:12 PM, 04th Mar                     Ayesha Saeed                    This was the first or
 der on centerpoint app but as it was cancelled how can I avail           07:13 PM, 04th Mar                   Mohammad                   Kindly note that you have placed your first order on Jan 14 with us already.           07:14 PM, 04th Mar                     Ayesha Saeed                    But this was working           07:15 PM, 04th Mar                     Ayesha Saeed                    See it work           07:15 PM, 04th Mar                     Ayesha Saeed                    That was not from centerpoint           07:15 PM, 04th Mar                     Ayesha Saeed                    That was on baby shop           07:15 PM, 04th Mar                     Ayesha Saeed                    This was made on the babyshop app not center point           07:16 PM, 04th Mar                   Mohammad                   Kindly note that we are offering you a voucher as a token of apology of amount KWD 3           07:22 PM, 04th Mar                   Mohammad                   Also note
  that you would be able to use it on minimum order value of KWD 20           07:23 PM, 04th Mar                     Ayesha Saeed                    But the discount i was getting was 4 kd           07:23 PM, 04th Mar                   Mohammad                   You applied the KWD 1.02 from the My credit wallet which already refunded back to you.           07:24 PM, 04th Mar                     Ayesha Saeed                    Yes           07:26 PM, 04th Mar                   Mohammad                   We will update you via the email once the voucher will be created.           07:26 PM, 04th Mar                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           07:26 PM, 04th Mar                     Ayesha Saeed                    It was toltal 25.19 kd and then promo code of around 3.93 kd then 1.02           07:27 PM, 04th Mar                     Ayesha Saeed                    So it's around 4 kd           07
 :27 PM, 04th Mar                     Ayesha Saeed                    When will it be possible coz then sale will b finished but tomorrow           07:28 PM, 04th Mar                     Ayesha Saeed                    It's 4 kd discount           07:28 PM, 04th Mar                   Mohammad                   Ok we will offer you the KWD 3.75 and it will be applicable only on the order value of 25 KWD or above.           07:32 PM, 04th Mar                     Ayesha Saeed                    From 20 kd now to 25 kd           07:33 PM, 04th Mar                     Ayesha Saeed                    See I want to make the same order of the items           07:34 PM, 04th Mar                     Ayesha Saeed                    Coz let me know how can that b posy           07:34 PM, 04th Mar                     Ayesha Saeed                    Possible           07:34 PM, 04th Mar                   Mohammad                   Cause we were offering you the KWD 3 but now we are offering KWD 3.7
 5 and it makes the 15% of order value.           07:34 PM, 04th Mar                   Mohammad                   You can check the items if they are available on the website           07:35 PM, 04th Mar                     Ayesha Saeed                    So far yes           07:35 PM, 04th Mar                   Mohammad                   Is there anything else I can assist you with?           07:37 PM, 04th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           07:39 PM, 04th Mar                     Ayesha Saeed                    it would be nice if u can make witrh easy terms so I can place the order   it was 4 kd discount           07:39 PM, 04th Mar                   Mohammad                   We cannot offer you more than 3.75 KWD.           07:39 PM, 04th Mar                     Ayesha Saeed                    Okay but at least make it for use in 20 kd           07:40 PM, 04th 
 Mar                   Mohammad                   As it is 15% of 25 we are not able to reduce the threshold amount.           07:43 PM, 04th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           07:46 PM, 04th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5789932