Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Sat, 04 Mar 2023 15:28:25 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I’d still like to know where my order is.           07:11 PM, 04th Mar                     User                    I cannot wait up until 10PM for it to arrive. You need to be specifying times please.           07:12 PM, 04th Mar                   Mohammad                   Good Evening Dear Customer, Thank you for contacting us, This is Khalid, How may i assist you today?           07:15 PM, 04th Mar                     User                    I want to know where my order is.           07:16 PM, 04th Mar                     User                    Order number: 8417224509           07:16 PM, 04th Mar                     User                    I need a specific delivery time since my product has been ‘out for delivery’ since 11:30am. I’m not staying up till 10PM to wait for it, I have work early in the morning at 5am. I want a specific time please.           07:17 PM, 04th Mar                   Mohammad                   Thank you for sharing the order id.           07:19 PM, 04th Mar                   Mohammad                   Kindly note that we cannot assure you about the timings but will try to deliver it as earliest as possible.           07:19 PM, 04th Mar                     User                    Why can you not assure timings?           07:23 PM, 04th Mar                     User                    That is ridiculous. I’ve waited in ALL DAY. And now you’re telling me you can’t give me a timing.           07:24 PM, 04th Mar                     User                    I’m telling you I’m not waiting up past 8pm for this order, so you better tell the driver to deliver it before then.           07:24 PM, 04th Mar                   Mohammad                   We will forward your query to the deliver team to deliver your order on priority.           07:25 PM, 04th Mar                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           07:25 PM, 04th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Home Centre.  Have a wonderful day.           07:28 PM, 04th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5789805