Subject: Note Added - [#5690370] store issue
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 04 Mar 2023 13:37:26 +0000 (UTC)

Hi ,    jainul hussain added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5690370    Subject:  store issue   Requester: Vassilena Tenekedjieva    Note Content:   <div dir="ltr">
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<div dir="ltr">Hi <a rel="noreferrer" id="OWAAM266331" href="mailto:[email-masked]">
@Centrepoint Ras Al Khaimah 1</a>
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<div dir="ltr">Please check and do the needful…</div>
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<div style="direction:ltr" dir="auto">Best Regards!</div>
<div style="direction:ltr" dir="auto"><span>Jainul Hussain</span></div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, March 4, 2023 4:42:02 PM<br>
<b>To:</b> Pearl Rodrigues &lt;[email-masked]&gt;; Mahmoud Ahmed Basyouni Elnehrawi &lt;[email-masked]&gt;; Ops Cprak1bindahercentre &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5690370] - store issue
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Hi Team,<br>
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Kindly update us on the following concern.<br>
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With reference to the following,<br>
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Problem Statement : Cx charged wrong price<br>
Customer Name: Vassilena<br>
Cx Contact Number: 0561050825<br>
Item name : TRUYU Nail Shapers<br>
Item Price : AED 9 but charged AED 13<br>
Purchase Store Name: Centrepoint Al Bin Daher Centre<br>
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Issue Description : Cx is reporting that she visited the Centrepoint Al Bin Daher Centre and purchase some items and she was in hurry to notice the wrong price. Cx is telling that there are labels with discounted price on the products but the cashiers are charging
 the full price. Nobody compares to make sure the price is correctly billed.<br>
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Cx is asking for the compensation.<br>
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PFA and kindly call the cx and resolve on priority.<br>
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Regards,<br>
Mohammad Khalid</div>
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<blockquote class="x_freshdesk_quote">On Tue, 28 Feb at 1:50 PM <span class="x_separator">
, Centrepoint &lt;[email-masked]&gt; wrote:
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Hi Team,</div>
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Is there any further update on the following concern?<br>
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With reference to the following,<br>
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Problem Statement : Cx charged wrong price<br>
Customer Name: Vassilena<br>
Cx Contact Number: 0561050825<br>
Item name : TRUYU Nail Shapers<br>
Item Price : AED 9 but charged AED 13<br>
Purchase Store Name: Centrepoint Al Bin Daher Centre<br>
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Issue Description : Cx is reporting that she visited the Centrepoint Al Bin Daher Centre and purchase some items and she was in hurry to notice the wrong price. Cx is telling that there are labels with discounted price on the products but the cashiers are charging
 the full price. Nobody compares to make sure the price is correctly billed.<br>
<br>
Cx is asking for the compensation.<br>
<br>
PFA and kindly call the cx and resolve on priority.<br>
<br>
Regards,<br>
Mohammad Khalid</div>
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<blockquote class="x_freshdesk_quote">On Thu, 23 Feb at 4:17 PM <span class="x_separator">
, Pearl Rodrigues &lt;[email-masked]&gt; wrote:
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<div class="x_MsoNormal">Hi Mahmoud,</div>
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<div class="x_MsoNormal">Please look into the below matter and confirm once resolved.</div>
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<div class="x_MsoNormal" style="background:white"><span style='font-size:9.0pt; font-family:"Arial",sans-serif; color:#4F4F4F; border:none windowtext 1.0pt; padding:0in'>Regards,</span></div>
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<b><span style='font-size:9.0pt; font-family:"Arial",sans-serif; color:#4F4F4F; border:none windowtext 1.0pt; padding:0in'> </span></b><b><span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:#4F4F4F; border:none windowtext 1.0pt; padding:0in'>Pearl
 Rodrigues</span></b><b><span style="font-size:10.0pt; color:black"></span></b> </div>
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<span style='font-size:8.0pt; font-family:"Arial",sans-serif; color:#4F4F4F; border:none windowtext 1.0pt; padding:0in'></span><span style='font-size:9.0pt; font-family:"Arial",sans-serif; color:#4F4F4F; border:none windowtext 1.0pt; padding:0in'>Retail
 Operations Coordinator</span> </div>
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<span style='font-size:9.0pt; font-family:"Arial",sans-serif; color:#4F4F4F; border:none windowtext 1.0pt; padding:0in'>Mobile: +971 50 10 45347</span><span style="font-size:9.0pt; color:black"></span>
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<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, February 23, 2023 1:27 PM<br>
<b>To:</b> Pearl Rodrigues &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5690370] - store issue</div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"-apple-system",serif'>Hi Team,</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"-apple-system",serif'>With reference to the following,</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"-apple-system",serif'>Problem Statement : Cx charged wrong price</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"-apple-system",serif'>Customer Name: Vassilena<br>
Cx Contact Number: 0561050825</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"-apple-system",serif'>Item name : TRUYU Nail Shapers</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"-apple-system",serif'>Item Price : AED 9 but charged AED 13<br>
Purchase Store Name: Centrepoint Al Bin Daher Centre</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"-apple-system",serif'>Issue Description : Cx is reporting that she visited the Centrepoint Al Bin Daher Centre and purchase some items and she was in hurry to notice the wrong price. Cx is
 telling that there are labels with discounted price on the products but the cashiers are charging the full price. Nobody compares to make sure the price is correctly billed.</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"-apple-system",serif'>​Cx is asking for the compensation.</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"-apple-system",serif'>PFA and kindly call the cx and resolve on priority.</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"-apple-system",serif'>Regards,</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"-apple-system",serif'>Mohammad Khalid</span></div>
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<span style='font-size:10.5pt; font-family:"-apple-system",serif'><br>
</span><span style='font-size:1.0pt; font-family:"fdtktid",serif; color:white'>5690370:1125156</span><span style='font-size:10.5pt; font-family:"-apple-system",serif'>
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